POOJA PREMKUMAR
Vaughan,ON
Summary
Program management expert prepared to drive impactful results. Proven track record in strategic planning, project execution, and resource optimization. Strong focus on team collaboration, adaptability, and effective communication. Skillful in stakeholder management, risk assessment, and process improvement. Dependable and goal-oriented professional.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Management Consultant
Toronto Hydro
05.2022 - Current
- Manage large-scale maintenance, capital, and operational programs valued $30M–$50M, ensuring regulatory compliance and alignment with organizational standards.
- Lead preventative maintenance planning and implement program improvements through variance analysis, performance tracking, and asset management workflows.
- Collaborate with Engineering, Investment Planning, and Finance to support long-term asset strategies and ensure optimized building system performance.
- Guide cross-functional teams and supervise analysts/designers/interns through coaching, workload management, and performance support.
- Develop custom reporting solutions and dashboards to track program performance, resource utilization, and operational risks. Forecast program performance and recommend solutions to stay on track with divisional and departmental objectives
- Coordinate operational input for capital projects, assessing impacts of building design and component selection.
Project Manager
JLL Canada
07.2017 - 04.2022
- Appointed as Interim PMO Lead
- Helped develop and refine various processes and templates to be used in Project delivery
- Led project planning, execution, and delivery for diverse real estate initiatives.
- Implemented risk management strategies to mitigate potential project challenges.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Coordinated cross-functional teams (Contractors, Architects, Consultants, etc.) and resolved conflicts, maintaining a positive work environment throughout the project lifecycle
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
Construction Coordinator
RioCan REIT
11.2016 - 07.2017
- Helped manage a Canada-wide portfolio of 15 new retail development projects
- Oversaw smaller renovation and fit out (up to $100K– projects in existing locations
- Developed company-wide reporting template to be presented during weekly line of business reporting with Board of Directors
- Implemented file management systems for maintaining project records
Project Control Analyst
CBRE Canada
09.2013 - 11.2016
- Performed in an Analyst role within PMO to help manage all reporting, BI and process management for Project Delivery
- Utilized tools such as Tableau, JD Edwards, SAP to manage reporting and project status reporting
- Collaborated with cross-functional teams to ensure timely completion of projects within budget constraints
- Streamlined project tracking by implementing efficient scheduling tools and software
Education
Post-Graduate Certificate - Project Management
Centennial College
Postgraduate Certificate - Architecture
Toronto Metropolitan University
Bachelor of Technology - Electrical Engineering
VIT University
Skills
- Scope management
- Business analysis
- Documentation management
- Requirements analysis
- Planning and execution
- Operations management
- Project management
Accomplishments
Toronto Hydro
- Introduced a new monitoring process and controls for Customer Connections projects to ensure projects do not commence without prepayments
- Introduced customized Tableau report for program progress and Excel trackers to monitor project status
- Improved the supporting resource groups program performance from Red (variance over 25%) to green (variance between 2-10%)
JLL Canada
- Project delivery was always within client stated KPIs for Budget (±10%), schedule (Substantial completion within 30 days of target) and Customer Satisfaction (all projects had over 90% customer satisfaction)
- Appointed as Interim PMO Lead during personnel transition to lead a team of 4 and be primary client contact for governance
Certification
Project Management Institute (PMI)
- PMP - Project Management Professional
Timeline
Program Management Consultant
Toronto Hydro
05.2022 - Current
Project Manager
JLL Canada
07.2017 - 04.2022
Construction Coordinator
RioCan REIT
11.2016 - 07.2017
Project Control Analyst
CBRE Canada
09.2013 - 11.2016
Post-Graduate Certificate - Project Management
Centennial College
Postgraduate Certificate - Architecture
Toronto Metropolitan University
Bachelor of Technology - Electrical Engineering
VIT University