Pooja Prajapati
Anand
Summary
Dynamic and dedicated professional with experience at Vadodara International Airport, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through effective communication and personal grooming. Skilled in registration processing and adept at building relationships, contributing to improved customer retention.
Overview
2
2
years of professional experience
Work History
Air Hostess
Vadodara International Airport
06.2024 - Current
- Resolved passenger issues, including baggage delays and flight rebookings, with professionalism and empathy under pressure.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Coordinated with cabin crew and ground handling teams to streamline pre-boarding procedures and support on-time departures.
- Provided seamless check-in and boarding assistance to o passengers daily, ensuring efficient operations and excellent customer satisfaction.
Front Desk Executive
Aaloki by CH Jwellers
05.2023 - 04.2024
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Conducted financial audits on scheduled basis.
Education
Bachelor of Arts - Arts
S.P University
Anand, Gujarat07-2025
High School Diploma -
Franklin Institute of Air Hostess Training
Vadodara. Gujarat06-2023
Skills
- Professional appearance
- Listening skills
- Strong work ethic
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Air Hostess
Vadodara International Airport
06.2024 - Current
Front Desk Executive
Aaloki by CH Jwellers
05.2023 - 04.2024
Bachelor of Arts - Arts
S.P University
High School Diploma -
Franklin Institute of Air Hostess Training
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