Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
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Pooja Patel

Toronto,ON

Summary

Motivated and results-driven Complex Case Manager for specialized disability insurance & highly experienced Physiotherapist with a proven track record of developing and implementing successful plans of action to meet individual and stakeholder needs. Known for effectively managing high caseloads without compromising the quality of care, leveraging strong organizational, creative problem-solving, and relationship-building skills to achieve favourable case outcomes. Eager to apply my detail- oriented, holistic approach in contributing to the growth and adaptation of health technology products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Complex Case Manager

Manulife
01.2022 - Current
  • Utilizes evidence-based decision-making and develops comprehensive RTW plans for complex cases, including a majority of mental health
  • Demonstrates self-directed time management, ensuring timely completion of reports and documentation
  • Continues to showcase significantly lower absence durations with mental health file durations 25% lower than the team average, LTD transition rates on average 37% lower than the team average while maintaining a 98% audit average in Q1 and Q2
  • Takes initiative in coordinating meetings and driving challenging cases forward with internal specialists and stakeholders
  • Coordinates care with healthcare professionals and internal/external vendors to optimize client outcomes
  • Showcased competence and reliability less than a year into the role, and was given an additional client account to manage independently
  • Provides consistent support to team members, and mentors newer Case Managers to foster a collaborative work environment
  • Member of DEI and team social committee, contributing to an inclusive and fun workplace culture

Lead Pelvic Health Physiotherapist

Flourish
09.2020 - Current
  • Established a thriving pelvic health physiotherapy practice within a multidisciplinary clinic, contributing to the clinic's growth
  • Utilizes a wide range of evidence-based techniques to deliver effective treatments and achieve optimal patient outcomes addressing concerns such as incontinence, pelvic pain, and postpartum rehabilitation
  • Educates and empowers patients through individualized and realistic plans including progressive exercises, lifestyle modifications and self-management strategies, resulting in improved patient compliance and long-term success
  • Maintains a strong reputation for delivering exceptional patient care, earning positive reviews and referral streams, encouraging access for those who are hesitant to access care
  • Collaborates with other healthcare professionals to provide comprehensive and integrated care for patients with pelvic health and musculoskeletal concerns
  • Participates in professional development education, staying updated with the latest research and advancements in the industry
  • Mentors and collaborates with junior physiotherapists, providing guidance and clinical growth

Co-Founder

Toronto Community Massage And Wellness
03.2021 - 01.2022
  • Established foundational processes for business operations
  • Developed the clinic's vision and strategic direction, aligning with the highest standards of patient care
  • Implemented effective business strategies and operational processes, resulting in increased patient volume and revenue growth
  • Led the recruitment and hiring of skilled and compassionate healthcare professionals, fostering a talented team
  • Networked with other businesses and customers to increase sales opportunities and contacts
  • Identified business development challenges and customer concerns for proactive resolution

Education

Master of Science in Physical Therapy -

McGill University
Montreal, QC
11.2015

Bachelor of Science in Kinesiology With Honours -

York University
Toronto
06.2013

Accomplishments

  • Specialized Health Care Experience: Over 8 years of experience successfully navigating complex medical cases, including expertise in handling pelvic health, mental health, and brain injuries. Demonstrated sensitivity and clear communication skills when working with individuals facing these challenges
  • Customer-Centric Approach: Adept at providing proactive interventions by establishing trusting and collaborative relationships with clients to influence desired case outcomes. Committed to educating and empowering clients to achieve their goals throughout return to work planning
  • Efficient Task Prioritization: Proficient in prioritizing tasks using multiple administrative software programs, to achieve multiple goals within time constraints. Possesses the ability to effectively manage workload and deliver results
  • Leadership and Mentoring: Skilled in providing leadership and mentoring to physiotherapists and case managers, offering support, education, and creating efficient systems for decision-making in complex cases

Certification

College of Physiotherapists of Ontario

Registered, in good standing (Rostered for Pelvic Health PT and Acupuncture)

2015 - current


Pelvic Health Continuing Education

Toronto, Ontario

2014 - 2020


200hr Yoga Teacher Training

Kathmandu, Nepal

February, 2019


Acupuncture

Winnipeg, Manitoba

April, 2018


Manual therapy

Winnipeg, Manitoba

February, 2017


Awarded first prize in Canadian Respiratory Health Professionals Research Poster Competition Canadian Respiratory Conference April 2017 Dolan K, Dufour P, Hatzoglou A, Patel P, Zhu H, Soicher J. Barriers to exercise following pulmonary rehabilitation: A mixed methods study. Moderated poster presentation at 2017 Canadian Respiratory Conference, Montreal

Timeline

Complex Case Manager

Manulife
01.2022 - Current

Co-Founder

Toronto Community Massage And Wellness
03.2021 - 01.2022

Lead Pelvic Health Physiotherapist

Flourish
09.2020 - Current

Master of Science in Physical Therapy -

McGill University

Bachelor of Science in Kinesiology With Honours -

York University

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Pooja Patel