Pooja Patel
Toronto,ON
Summary
Energetic and customer-focused professional with strong experience in sales, client service, and promotional events. Adept at building trust with customers, driving product awareness, and achieving sales targets in fast-paced retail environments. Recognized for delivering exceptional customer service, engaging presentations, and maintaining professionalism while promoting trusted brands. Seeking to contribute to Kognitive Sales Solutions as a Field Sales Representative, leveraging strong communication skills, and a growth-oriented mindset.
Overview
3
3
years of professional experience
Work History
Member
Business Club – Seneca College
Toronto, Canada
01.2025 - Current
- Participate in organizing networking events, workshops, and professional development activities for business students.
- Collaborate with peers to plan and promote club initiatives, increasing student engagement.
- Assist in managing event logistics, communications, and sponsorship outreach.
Supervisor
Tim Hortons
Toronto, Canada
03.2024 - Current
- Trained, coached, and motivated team members to deliver exceptional customer service and meet performance goals.
- Managed cash handling, deposits, and shift reconciliation while ensuring operational accuracy and compliance.
- Resolved customer concerns and supervised daily operations, maintaining efficiency and brand standards in a fast-paced environment.
Event Coordinator & Sales Support
OMG Events
Toronto, Canada
02.2024 - 11.2024
- Managed vendor relationships, negotiating contracts and securing necessary services for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Customer Service Representative
Prolific Consulate Assistance
Surat, India
06.2022 - 12.2023
- Guided clients through consulate and visa application processes with a high level of accuracy and confidentiality.
- Responded to inquiries, resolved issues, and provided personalized client support.
- Maintained detailed records and collaborated with officials to ensure smooth processing.
Education
Investment Funds in Canada -
Canadian Securities Institute
09.2025
Diploma - Business
Seneca College
Toronto, ON08.2025
Certificate in Customer Relationship Management (CRM) -
Seneca College
North York06-2025
Higher Secondary Education - Commerce Stream
Shree Vasishtha Vidhayala
IndiaSkills
- Customer service and relationship building
- Sales and product promotion
- Persuasive communication and active listening
- Conflict resolution and objection handling
- Pos systems and cash handling
- CRM and Microsoft Office Suite
- Team collaboration and leadership support
- Time management and multitasking
- Problem-solving and solution orientation
- Adaptability in fast-paced environments
Timeline
Member
Business Club – Seneca College
01.2025 - Current
Supervisor
Tim Hortons
03.2024 - Current
Event Coordinator & Sales Support
OMG Events
02.2024 - 11.2024
Customer Service Representative
Prolific Consulate Assistance
06.2022 - 12.2023
Investment Funds in Canada -
Canadian Securities Institute
Diploma - Business
Seneca College
Certificate in Customer Relationship Management (CRM) -
Seneca College
Higher Secondary Education - Commerce Stream
Shree Vasishtha Vidhayala
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