Summary
Overview
Work History
Education
Skills
Timeline
POOJA PANCHAL

POOJA PANCHAL

Etobicoke,Canada

Summary

SALES & OPERATION AND CUSTOMER SERVICE PROFESSIONAL:

Highly qualified and enthusiastic professional with 7+ years of experience in sales and operation, especially in customer services in the overseas education industry. Having experience in sales and operation with a specific target customer market gave a platform to build strong skill sets to cater to clients with adequate services - altogether provided an edge to the overall profile.

PROFESSIONAL ACHIEVEMENT:

1. Received an appreciation letter - acknowledging the efforts in making applications during this Pandemic - from “Study Group – USA”.

2. Honored with a reward certificate of “Top Performing Counsellor” from Hult International Business School – USA to acknowledge the outstanding performance throughout the year 2020-21.

Overview

8
8
years of professional experience

Work History

Cashier

Costco
11.2022 - Current
  • Greet members and communicate with them about Costco membership and master card benefits.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.

Counselor

IDP Education Pvt. Ltd
05.2018 - 08.2022
  • Adhering to daily schedule that includes simultaneous chats, emails, and professional development time
  • Set operation goals and personal goals in success factor CRM annually by interacting with managers and developing skills accordingly to work in that direction to achieve it.
  • I used to manage daily follow-ups on potential leads by making 30-40 calls.
  • I used to over achieve my targets at least by 10-15% every year.
  • Performed exceptionally for Jan 2020 intake - achieved highest number of visa in my branch for USA destination.
  • Worked as connector, facilitating information between students and overseas universities representative and making sure to link both
  • Took leadership while organizing educational events and made sure to perform all responsibilities
  • Responsible for maximizing visa success rate
  • Ensuring to follow privacy and safety policy of company, did some online training through success factor learning modules
  • I did public speaking while delivering presentations - both physically and virtually - to different schools and colleges to make them aware of study abroad opportunities.

Counselor

Edwise Overseas Education Consultant
01.2015 - 05.2018
  • Follow up on potential leads by engaging in human conversation to identify their queries and provide possible quick solution by making average 50+ calls daily.
  • Guide students and parents about destinations that are interested in along with financial information.
  • Prepare to-do list, work accordingly, and simultaneously work on multi-task alongside customer interaction, email responses, telephonic conversation, and chat
  • Assist them with coaching, admission, and visa application for a particular destination by advocating organization in front of customers to build their trust.

Education

Post Graduate Certificate - Business Administration

School of Continuing Studies - York University

Master of Science - Organic Chemistry

St. Xavier’s College Affiliated To Gujarat University
05.

GPA: 5.98

Bachelor of Science - Chemistry

St. Xavier’s College Affiliated To Gujarat University
05.2011

GPA: 60

Skills

  • Communication skills
  • Public speaking
  • Customer services
  • Multi-tasking
  • Problem-resolving skills
  • Data privacy and security
  • Maintain data and report
  • Leadership
  • Collaborative work approach
  • Qualified Lead Generation
  • Consultative Sales Approach

Timeline

Cashier - Costco
11.2022 - Current
Counselor - IDP Education Pvt. Ltd
05.2018 - 08.2022
Counselor - Edwise Overseas Education Consultant
01.2015 - 05.2018
School of Continuing Studies - York University - Post Graduate Certificate, Business Administration
St. Xavier’s College Affiliated To Gujarat University - Master of Science, Organic Chemistry
St. Xavier’s College Affiliated To Gujarat University - Bachelor of Science, Chemistry

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POOJA PANCHAL