Pooja Pal
Burnaby,BC
Summary
Dynamic and customer-centric sales professional with a passion for delivering exceptional service. Possessing a deep understanding of product offerings and a knack for effective communication, I consistently exceed customer expectations. Skilled in utilizing technology to drive brand loyalty and sales. Seeking a rewarding opportunity to leverage my skills in customer engagement, team collaboration, and drive towards achieving collective success. Ready to make a positive impact and contribute to the growth of a dynamic team.
Overview
3
3
years of professional experience
Work History
Selling Associate
Olive The Best
10.2023 - Current
- Proactively engage with customers, providing personalized assistance to average of 20 customers daily, resulting in increased revenue of $6K.
- Efficiently coordinate shipping logistics to ensure accurate and timely delivery of products, both locally and nationwide.
- Expertly manage gift wrapping services and curate gift baskets, contributing to 15% increase in holiday season sales.
- Stock, replenish, and organize inventory with efficiency, completing tasks 10% faster than average, ensuring products are floor-ready and available for purchase.
- Maintain proper merchandise displays, strategically placing products to maximize purchases, and adhering to visual merchandising brand standards.
- Process transactions using POS system accurately and efficiently, reinforcing customer buying decisions and encouraging additional purchases.
Sales Associate
H&M Retail Store
04.2021 - 04.2023
- Established welcoming and positive environment for customers, adhering to Customer FIRST model, and consistently driving store sales and growth.
- Responded promptly to customer inquiries and needs, providing immediate and effective assistance, resulting in enhanced customer satisfaction.
- Guided and supported associates in delivering seamless and personalized shopping experience, fostering strong team dynamic and enhancing overall productivity.
- Efficiently process merchandise to be floor-ready and maintain backroom and understock to brand standards.
- Processed merchandise returns and exchanges courteously and per company guidelines, contributing to efficient and customer-centric store environment.
- Contributed to daily store recovery efforts, ensuring overall presentation before, during, or after store hours.
Education
MBA - Marketing Management - Public Relations
University Canada West
Vancouver, BC09.2025
BBA - Marketing And Sales
University of Calcutta
Kolkata, India08.2016
Skills
- Customer engagement
- Cash Handling
- Sales conversion
- Fitting expertise
- Point of Sale (POS) proficiency
- Inventory management
- Visual merchandising
- Team collaboration
- Reliable
- Goal attainment
- Resilient
- Customer satisfaction
- Schedule flexibility
- Competitive Spirit
Languages
English
Hindi
Punjabi
Bengali
Timeline
Selling Associate
Olive The Best
10.2023 - Current
Sales Associate
H&M Retail Store
04.2021 - 04.2023
MBA - Marketing Management - Public Relations
University Canada West
BBA - Marketing And Sales
University of Calcutta
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