Pooja Nanda
Calgary
Summary
To seek an administrative/office clerical position with a reputable organization which provides best opportunity to utilize my skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Adminstrator (Part-time)
Curious Kids Learning Center
09.2024 - Current
- Supervise all aspects of the early learning and childcare program for which they are responsible and as assigned by the Center Director or the Designate
- Work in partnership with parents, valuing their commitment to the children and supporting them in meeting their responsibilities to their children
- Maintain wall charts, bulletin boards and other informational materials
- Record-keeping and report-writing
- Make sure all the departments work smoothly on a daily basis
- Coordinating office supply purchases
- Assist teachers in the classroom with kids' supervision as and when required
- Received & deposited money in appropriate accounts
- Assist in accounts payables and receivable
Customer Support Specialist
AffiniPay
10.2021 - 07.2024
- Managed inbound phone calls from our clients
- Professionally greeted callers provided and requested required information
- Supervised calls for various departments as and when needed
- Relayed and routed critical messages to on-call personnel by prioritizing emergency calls
- Responded to customer requests professionally and with accurate information
- Took payments over the phone as well as training new employees for the same
- Assisted clients with setting up new users or on how to navigate through the program
Office Administrator
Law Office
01.2018 - 09.2021
- Worked closely with the Managing Partner and managed the day to day activities in the office
- Ensured all job postings are handled in timely and efficient manner
- Supported with the recruiting, interviewing, and selection of positions while partnering with department leaders to streamline a consistent onboarding process
- Facilitated applications for employee group benefits
- Received & deposited money in appropriate accounts
- Assist in accounts payables and receivable
- Handling accounts receivables and payables for different vendors
- Made sure all the departments work smoothly on a daily basis
- Coordinating office supply purchases, office equipment and storage maintenance
- Opened client files and directed them to the designated lawyer
- Received payments to and from the clients and depositing them accurately
- Organized and maintained documents in paper or electronic filing systems (PC Law)
- Worked with Payroll team in accordance to have pay stubs created
Human Resource Administrator
Newway Trucking
04.2016 - 01.2018
- Reported to Chief Financial Officer and Operations Manager of company
- Ensured legal compliance for several HR and employee practices, including provincial and federal Employment Standard regulations and labor law compliance
- Maintained accounts payable and receivable and assisted the payroll department
- Maintained driver's logbook and pass them to the accountant accordingly for pay process
- Worked directly with the Operations Manager to take Interviews for drivers
- Maintained files for all driver records and enter their data into AXON Software
- Scheduled Road Test as well as Training
- Kept records of driver data for accurate payroll information
- Filed WCB claims and filled out Canada labor reports and facilitated group benefits for employees
Administrative Assistant
The City of Calgary
04.2014 - 05.2015
- Reported to operations lead and Senior Executives
- Provided friendly, cordial assistance to staff, management, and guests in all aspects of the role
- Coordinated with city manager and scheduled appointments
- Worked as a coordinator between clients and organization
Senior Accounting Clerk
Scotia Bank Data Centre
01.2014 - 04.2014
- Daily processing of all FATCA documentation by performing the appropriate reviews and assessments
- Updated to Customer Information screens based on information received from customers, branches and/or CAUs across Canada
Administrative Assistant
Mortgage Alliance Group
09.2013 - 01.2014
- Booked Appointments and Data Entry of applications
- Preapproved applications for Mortgages
- Updated customer files with necessary information
- Routed calls to appropriate agents from front desk
- Coordinated with the client over phone as well as email
- Handled customer queries over telephone, email or in person
Education
Bachelor's degree - commerce
University of Delhi
Delhi12.2011
B.Sc. - Public Relations & Communications
Delhi University
Delhi12.2011
Skills
- Administrative Experience
- Customer Support
- Time Management
- Call centre
- Accounting
- Microsoft Outlook
- Accounts Receivable
- Accounts Payable
- Human Resources
- QuickBooks
- Management
- Office Management
- Public Relations
- Event Planning
- Recruiting
- Payroll
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Native or Bilingual
Certification
Commissioner of oaths, Present
Timeline
Office Adminstrator (Part-time)
Curious Kids Learning Center
09.2024 - Current
Customer Support Specialist
AffiniPay
10.2021 - 07.2024
Office Administrator
Law Office
01.2018 - 09.2021
Human Resource Administrator
Newway Trucking
04.2016 - 01.2018
Administrative Assistant
The City of Calgary
04.2014 - 05.2015
Senior Accounting Clerk
Scotia Bank Data Centre
01.2014 - 04.2014
Administrative Assistant
Mortgage Alliance Group
09.2013 - 01.2014
Bachelor's degree - commerce
University of Delhi
B.Sc. - Public Relations & Communications
Delhi University
Similar Profiles
Amanjot KaurAmanjot Kaur
Early Childhood Educator(volunteer) at The Children CenterEarly Childhood Educator(volunteer) at The Children Center
Olivia LemireOlivia Lemire
Early Childhood Educator Assistant at Curious Kids Children CenterEarly Childhood Educator Assistant at Curious Kids Children Center
Bailey WescottBailey Wescott
Assistant Teacher at Curious Kids ChildcareAssistant Teacher at Curious Kids Childcare