POOJA MOKOONLALL APPADOO

• Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
• Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
• Reviewed customer feedback data regularly to identify areas requiring targeted improvements or intervention measures.
• Mentored junior staff members in quality management principles, fostering a culture of continuous improvement.
• Coordinated internal training programs on quality-related topics, enhancing employee knowledge and skills.
• Provide advice services to managers and employees on HR policy, legal requirement and staffing issues and Monitored recruitment and onboarding of new comers.

• Collaborated with department heads to align training initiatives with business objectives.
• Created comprehensive training programs by assessing employee skill gaps.
• Analyzed training needs by conducting surveys and focus groups with staff.
• Conducted workshops to foster teamwork and collaboration among participants.
• Updated training content regularly to reflect industry trends and best practices.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Handled sensitive issues with employees/guest with tact, diplomacy and confidentiality
• Assisted in hiring and recruitment processes with local, federal law, and company polices and standard

• Collaborated with department heads to align training initiatives with business objectives.
• Created comprehensive training programs by assessing employee skill gaps.
• Analyzed training needs by conducting surveys and focus groups with staff.
• Conducted workshops to foster teamwork and collaboration among participants.
• Updated training content regularly to reflect industry trends and best practices.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Handled sensitive issues with employees/guest with tact, diplomacy and confidentiality
• Assisted in hiring and recruitment processes with local, federal law, and company polices and standard

• Updated employee handbook by incorporating new policies and ensuring compliance with regulations.
• Developed orientation materials to provide comprehensive information to new employees.
• Conducted exit interviews to understand employee turnover and improve retention strategies.
• Streamlined recruitment process by developing job descriptions and coordinating interviews.
• Conducted regular audits of HR processes to ensure alignment with legal requirements.
• Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Implemented and supervised orientation procedures for new hires.
• Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.

• Completed inspection reports, describing performance outcomes, and carefully documenting irregularities or variances from expected outcomes.
• Worked independently on assignments involving varied and complex issues without direct supervision.
• Identified issues and recommended solutions to problems uncovered during course of performing assignments.
• Studied reference materials and technical reports to develop thorough understanding of job requirements and role of related jobs within respective departments and broader company.
• Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
• Participated in supplier evaluations, ensuring that only high-quality materials were sourced for use in production activities.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Informed applicants about job conditions and benefits.
• Consulted with supervisor to identify company needs and preferred employee qualifications.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Collaborated with hiring managers to identify workforce needs, aligning recruitment strategies with organizational objectives.
• Contributed to the development of comprehensive employee handbooks, outlining company policies and procedures for easy reference.
• Coordinated employee performance evaluations, providing valuable feedback for growth opportunities within the company.
• Maintained strict confidentiality when managing sensitive employee information, protecting individual privacy rights and adhering to legal requirements.
• Contributed to the successful execution of company-wide events including employee appreciation days and holiday celebrations.
• Improved employee retention by developing and implementing effective onboarding programs for new hires.
• Managed internship program logistics, offering practical learning experiences to students interested in pursuing careers in human resources management.

• Supported recruitment process by screening resumes and scheduling interviews.
• Conducted employee surveys to gather feedback for enhancing workplace culture.
• Collaborated with team members to streamline administrative processes.
• Improved candidate engagement with timely communication throughout hiring process.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered phone and performed clerical duties to assist human resources department.
• Developed strong written and verbal communication skills.
• Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.

• Organized product demonstrations and training sessions for new and existing clients.
• Coordinated logistics for promotional events to increase brand visibility.
• Organized product samples and marketing materials for sales team.
• Demonstrated willingness and interest in learning new tasks and skills.
• Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
• Collaborated closely with sales team to manage leads and help with proposals.

• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Handled phone inquiries, assisting potential guests with booking reservations or answering questions about the property.
• Resolved guest issues in a timely manner, fostering positive relationships and repeat business.
• Provided support during high-traffic periods, demonstrating adaptability and teamwork skills.
• Collaborated with various departments to ensure seamless communication and coordination of guest requests.
• Supported front desk operations by efficiently managing reservation changes or cancellations.
• Maintained accurate records of guest preferences, ensuring a tailored experience during future visits.
• Served as a liaison between guests and other hotel departments, facilitating efficient communication and problem resolution.
• Contributed to positive online reviews by consistently delivering exceptional customer service.

As operations Intern I conducted traineeship in the Food & Beverage, Housekeeping, Food Production, Pastry, Front Office and guest services department.