Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Pooja Mistry

Student
98 Yuile Court Brampton,ON

Summary

Proactive and organized professional with 6 months of experience desiring to transfer customer service and administration skills. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Seeking for the position where I can utilize my clerical, management skill and knowledge to the progression of the facility.

Overview

4
4
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Front Desk Executive and Administration Assistant

Prerna Jain
Ahmedabad, Gujarat
10.2020 - 03.2021


  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries and ran reports detailing daily guest numbers and their information..
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Inform other employees of visitors' arrivals or cancellations. Enter customer data and send correspondence. Copy, file and maintain paper or electronic documents and records.
  • Schedule and confirm appointments and maintain event calendars. Check visitors in and direct or escort them to specific destinations.
  • Maintains telecommunication system by following university's instructions for house phone and console operation.
  • Deal with complaints or problems.
  • Arrange the online lectures and University's meetings.
  • Keep track of the files and posts coming and going out of the University.
  • Write and distribute email, correspondence memos, letters,and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Order office supplies and research new deals and suppliers.
  • Maintain contact lists.
  • Act as the point of contact for internal and external clients.
  • Resolved students and parents issue regarding fees and payment with knowledgeable and friendly service.
  • Coordinated with Peon staff and security to meet all guest needs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained peon staff on correct procedures, compliance requirements and performance strategies.


Education

PG Diploma - Business Administration - Human Resources

St. Lawrence Alpha College of Business& Technology
3405 Kennedy Rd, Scarborough, ON M1V 4Y3
01.2022 - Current

PG Diploma - Supply Chain Management

Sault College of Applied Arts And Technology
252 Queen St E Unit 1-5, Brampton, ON L6V 1B9
05.2021 - 12.2021

Bachelors of Commerce - Commerce

H.L.College of Commerce
H.L Campus, SV Desai Marg, 380009, Gujarat, India
07.2017 - 09.2020

Skills

    Front desk operations

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Accomplishments

    Within three months of employment, I was also granted the position of Zoom coordinator owing to outstanding job performance.


Additional Information

  • Won prizes and awards in the school dance competition.
  • Won an award for singing in a college youth festival (an interzonal competition).

Certification

Office Management with M.S.Office

Timeline

PG Diploma - Business Administration - Human Resources

St. Lawrence Alpha College of Business& Technology
01.2022 - Current

PG Diploma - Supply Chain Management

Sault College of Applied Arts And Technology
05.2021 - 12.2021

Front Desk Executive and Administration Assistant

Prerna Jain
10.2020 - 03.2021

Office Management with M.S.Office

08-2017

Bachelors of Commerce - Commerce

H.L.College of Commerce
07.2017 - 09.2020

Painting Competition

11-2013

Sanskrit Rashtrabhasha

10-2013

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