Pooja Mistry
Student
98 Yuile Court Brampton,ON
Summary
Proactive and organized professional with 6 months of experience desiring to transfer customer service and administration skills. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Seeking for the position where I can utilize my clerical, management skill and knowledge to the progression of the facility.
Overview
4
4
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Front Desk Executive and Administration Assistant
Prerna Jain
Ahmedabad, Gujarat
10.2020 - 03.2021
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries and ran reports detailing daily guest numbers and their information..
- Directs visitors by maintaining employee and department directories; giving instructions.
- Inform other employees of visitors' arrivals or cancellations. Enter customer data and send correspondence. Copy, file and maintain paper or electronic documents and records.
- Schedule and confirm appointments and maintain event calendars. Check visitors in and direct or escort them to specific destinations.
- Maintains telecommunication system by following university's instructions for house phone and console operation.
- Deal with complaints or problems.
- Arrange the online lectures and University's meetings.
- Keep track of the files and posts coming and going out of the University.
- Write and distribute email, correspondence memos, letters,and forms.
- Assist in the preparation of regularly scheduled reports.
- Order office supplies and research new deals and suppliers.
- Maintain contact lists.
- Act as the point of contact for internal and external clients.
- Resolved students and parents issue regarding fees and payment with knowledgeable and friendly service.
- Coordinated with Peon staff and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained peon staff on correct procedures, compliance requirements and performance strategies.
Education
PG Diploma - Business Administration - Human Resources
St. Lawrence Alpha College of Business& Technology
3405 Kennedy Rd, Scarborough, ON M1V 4Y3 01.2022 - Current
PG Diploma - Supply Chain Management
Sault College of Applied Arts And Technology
252 Queen St E Unit 1-5, Brampton, ON L6V 1B9 05.2021 - 12.2021
Bachelors of Commerce - Commerce
H.L.College of Commerce
H.L Campus, SV Desai Marg, 380009, Gujarat, India 07.2017 - 09.2020
Skills
Front desk operations
Administration and management
Problem solving
Attention to detail
Customer service
Microsoft Word, PowerPoint, and Excel
Teamwork & Team Leadership
Initiative-driven
Filing
Scheduling & Appointment setting
Accomplishments
Within three months of employment, I was also granted the position of Zoom coordinator owing to outstanding job performance.
Additional Information
- Won prizes and awards in the school dance competition.
- Won an award for singing in a college youth festival (an interzonal competition).
Certification
Office Management with M.S.Office
Timeline
PG Diploma - Business Administration - Human Resources
St. Lawrence Alpha College of Business& Technology
01.2022 - Current
PG Diploma - Supply Chain Management
Sault College of Applied Arts And Technology
05.2021 - 12.2021
Front Desk Executive and Administration Assistant
Prerna Jain
10.2020 - 03.2021
Office Management with M.S.Office
08-2017
Bachelors of Commerce - Commerce
H.L.College of Commerce
07.2017 - 09.2020
Painting Competition
11-2013
Sanskrit Rashtrabhasha
10-2013