Pooja Mishra
Sydney,NS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Representative
Sydney Call Center
01.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Host
Boston Pizza
12.2019 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Post Graduation Public Health - Occupational And Public Health
Cape Breton University
Sydney, NS12.2021
Skills
- Inbound Call Answering
- Personnel Management
- Productivity Standards
- Professional Relationships
Timeline
Customer Representative
Sydney Call Center
01.2021 - 04.2023
Host
Boston Pizza
12.2019 - 08.2020
Post Graduation Public Health - Occupational And Public Health
Cape Breton University
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