Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Pooja Malhotra

Edmonton,AB

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Overview

20
20
years of professional experience

Work History

Sales Associate

Ardene
06.2022 - 01.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase raising the average sales by 20%.
  • Engaging in company events with enthusiasm, successfully maximizing donations of approximately $5000 for the Starlight Foundation.
  • Demonstrating outstanding performance by consistently achieving the highest monthly sales approximately 30-35% of daily sales and exceeding 'Save the Sale' targets, earning recognition as the top performer.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations during Black Friday and Boxing Day.
  • Maintained up-to-date knowledge of store sales, payment policies, and security standards.
  • Achieved higher customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Boosted monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Voluntary Worker

Skills For All NGO
03.2021 - 11.2021
  • Looking after 1000+ COVID affected families in and around Delhi National Capital Region who have lost their loved ones in this pandemic by assisting them with getting government provided accommodations, free Food and free Education
  • Established Coordination with various Food Banks to arrange food for poor migrant workers and their immediate families
  • Encouraging donations by supporting community fundraising events and campaigns
  • Organizing and managing events and projects as part of community support services
  • Coordinated and managed volunteer activities for community service projects

Senior Manager

Skills For All NGO
08.2019 - 02.2021
  • Educated more than 1000+ underprivileged youth about importance of earning Skill Trade and getting jobs in top industries
  • Completed and delivered 30+ Rural based Skill Development programs promoted by Govt of India initiative under Pradhan Mantri Kaushal Vikas Yojana (PMKVY), a flagship scheme of the Ministry of Skill Development & Entrepreneurship (MSDE) resulting in skilling 1000+ underprivileged students across India and thus decrease in the rural unemployment rate by more than 18%
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers
  • Facilitated several trade workshops (Electrician, Plumbing, Welding, Beautician, Carpenter, House-keeping) for job seekers to provide information on job searching
  • Associated with Government approved Centers in providing Hands-on training to students
  • Planned and deployed In-Service training programs for Certified Trainers
  • Trained new hires to perform cross-training exercises with experienced trainers
  • Evaluating programs and monitored implementation with regulations to achieve desired objectives of training.

Primary Teacher

Father Agnel School
04.2018 - 07.2019
  • Assessing student learning progress and comprehension with routine tests and standardized examinations
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication
  • Class Teacher of 40+ students each year with different abilities and taught all core subjects including STEM subjects
  • Designed daily lesson plans customized to student needs
  • Introduced and Organized Math's Olympiad at Intra School Level
  • Introduced and implemented informal and formal assessments to support student development and boost scores by 30%
  • Developed innovative and diverse methods for teaching children aged 5 to 8 using technology integration and experimental learning

Sr. HR Business Partner - Training, Learning & Dev

Sagar Industries
07.2011 - 03.2018
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within the company to reach business goals
  • Collaborate with leadership to assess and improve policies across the board
  • Developed and delivered 5+ special events for company employees like state level exhibitions and representing Organization at Govt Level in order to discuss product management and Innovation
  • Implemented 3 new-hire program by incorporating training initiatives while resolving problems and processing related documents
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Conducted weekly and monthly employee coaching, counseling and feedback sessions
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.

Kindergarten Classroom Teacher

Hans Raj Model School
07.2007 - 06.2011
  • Pioneered multi-age kindergarten and first-grade classes to build early literacy and math skills and promote independent reading
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting
  • Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development.

Kindergarten Teacher

Sumermal Jain Public School
07.2004 - 04.2006
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development
  • Assessed comprehensive student growth including academic, social and personal skills
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor and establish personalized learning plan for each student
  • Reported to parents and administration about student progress
  • Inspired students to take ownership of learning and become autonomous thinkers.

Education

Master of Education - Educational Leadership And Administration

University of Alberta
Edmonton, AB
06.2024

Bachelor of Education: Primary & Early Childhood Education -

Chaudhary Charan Singh University
Meerut, Uttar Pradesh
05.2007

Bachelor of Commerce -

Delhi University
Delhi, New Delhi
06.2005

Diploma: Early Childhood Care And Education -

State Council of Education Research & Training
Delhi, New Delhi
06.2004

Skills

  • Retail Store Operations
  • Adaptable and Flexible
  • POS System Operation
  • Product Merchandising
  • Upselling strategies
  • Meeting Sales Goals

Accomplishments

  • Improved student test scores by 35% by Remedial Classes.
  • Facilitated Student Excellence Program by implementing Individual Learning & SMART program.
  • Introduced and Organized the Math Olympiad at the Inter-school level with student participation of more than 100+ from 12 schools
  • Completed and delivered 30+ Rural Skill Development programs promoted by Govt. of India initiative under Pradhan Mantri Kaushal Vikas Yojana (PMKVY), a flagship scheme of the Ministry of Skill Development & Entrepreneurship (MSDE) resulting in skilling 750+ under privilege students across India and thus decrease in the rural unemployment rate by more than 18%
  • Successfully restructured and implemented 12 in-house and external signature training series at Sagar Industries

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Sales Associate

Ardene
06.2022 - 01.2024

Voluntary Worker

Skills For All NGO
03.2021 - 11.2021

Senior Manager

Skills For All NGO
08.2019 - 02.2021

Primary Teacher

Father Agnel School
04.2018 - 07.2019

Sr. HR Business Partner - Training, Learning & Dev

Sagar Industries
07.2011 - 03.2018

Kindergarten Classroom Teacher

Hans Raj Model School
07.2007 - 06.2011

Kindergarten Teacher

Sumermal Jain Public School
07.2004 - 04.2006

Master of Education - Educational Leadership And Administration

University of Alberta

Bachelor of Education: Primary & Early Childhood Education -

Chaudhary Charan Singh University

Bachelor of Commerce -

Delhi University

Diploma: Early Childhood Care And Education -

State Council of Education Research & Training

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Pooja Malhotra