Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Pooja Maghnani

Toronto,Ontario

Summary

Recent MBA graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Deli Associate

SAFEWAY
05.2022 - 01.2024
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Ensured that all food items were stored at appropriate temperatures according to health code standards
  • Cleaned work areas regularly to maintain hygiene standards established by the company
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • We have developed strong customer relationships to encourage repeat business.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Assistant Manager

KOTAK SECURITIES
03.2021 - 10.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Organized training sessions for new hires to familiarize them with the workplace environment
  • Collaborated with management on developing strategic plans for achieving business goals.

Intern

CM REALTY
05.2020 - 02.2021
  • Monitored network performance for potential issues such as virus attacks or unauthorized access attempts
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Sales and Marketing Manager

LAKHANI BUILDER , PVT LTD.
10.2019 - 04.2020
  • Establish and meet monthly targets to guarantee steady profit growth
  • Successfully interacted with a wide range of people, encouraging customer satisfaction and making necessary recommendations
  • Coordinated with marketing team to create effective campaigns for products or services.

Business Support Officer

CAMS
07.2019 - 10.2019
  • Maintained calendars and Excel files up-to-date for client follow-ups and questions
  • Demonstrated the use of advanced formulas and functions within Excel, such as VLOOKUP, SUMIFS, COUNTIFS
  • Developed presentations for internal staff meetings using Microsoft Office Suite applications.
  • Enhanced profitability through careful expense management modifications.

Education

MBA - MARKETING MANAGEMENT

University Canada West
Vancouver, BC
09.2023

BACHELORS OF MANAGEMENT STUDIES (BMS) - HUMAN RESOURCE MANAGEMENT

South India Education Society ( SIES)
India
03.2019

Skills

  • Teamwork and Collaboration
  • An understanding of SAP
  • Complex Problem-Solving
  • Time Management and Multitasking
  • Creative Thinking
  • Excellent Communication skills with attention to details
  • Fluent at email communication and Microsoft Office
  • Customer Service

Certification

  • Social Media, Stukent, 02/2023, 02/2025
  • Introduction to Data Studio, Google, 02/2023, 02/2026
  • Google Analytics, Google, 04/2023, 04/2024
  • Certified Content Marketing Specialist, Hubspot Academy, 06/2023, 07/2025
  • Twilio Essentials Unit 3: All Together Now, Linkedin
  • Twilio Essentials Unit 2: Programmable Voice, LinkedIn
  • Twilio Essentials Unit 1: Introducing Twilio and Programmable

References

References available upon request.

Languages

English
Full Professional

Timeline

Deli Associate

SAFEWAY
05.2022 - 01.2024

Assistant Manager

KOTAK SECURITIES
03.2021 - 10.2021

Intern

CM REALTY
05.2020 - 02.2021

Sales and Marketing Manager

LAKHANI BUILDER , PVT LTD.
10.2019 - 04.2020

Business Support Officer

CAMS
07.2019 - 10.2019

MBA - MARKETING MANAGEMENT

University Canada West

BACHELORS OF MANAGEMENT STUDIES (BMS) - HUMAN RESOURCE MANAGEMENT

South India Education Society ( SIES)

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Pooja Maghnani