Summary
Overview
Work History
Education
Skills
Websites
Timeline
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POOJA LOOMBA

Toronto,Canada

Summary

Dynamic administrative professional with a proven track record at TD Bank, enhancing client interactions and operational efficiency. Skilled in financial administration and data management, I achieved a 15% improvement in office efficiency while maintaining exceptional customer service. Known for strong organizational skills and a commitment to accuracy in all tasks.

Overview

2
2
years of professional experience

Work History

Administrative Assistant

TD Bank
Markham, Ontario
12.2024 - 01.2025
  • Worked as an underwriting operations specialist for auto and house insurance claims.
  • Provide clients with clear, concise, and helpful information on how to access their financial documents through digital channels.
  • Utilize the MS Office Suite (including Excel) to track client interactions, manage data, and report progress to ensure timely follow-up.
  • Address any concerns clients may have, and assist them in setting up digital delivery options.
  • Maintain a high level of professionalism, patience, and empathy while communicating with clients over the phone.

Administrative Assistant

Workowl Technologies Corp.
Toronto, Ontario
09.2023 - 11.2024
  • Provided proficient administrative support, achieving a 15% improvement in overall office efficiency
  • Managed data collection, mail scheduling, and sorting, increasing processing speed by 20%
  • Maintained 99% financial accuracy and compliance in processing expense reports
  • Adapted to diverse administrative tasks, enhancing team flexibility by 25%
  • Reduced scheduling conflicts by 30% through skillful management of communications and complex schedules
  • Achieved a 95% customer satisfaction rate through high-quality assistance in customer interactions

Payroll & Administrative Coordinator

BPA Group
Toronto, Ontario
09.2022 - 08.2023
  • Analyzed reports and reconciled company imbalances, achieving 100% compliance
  • Ensured accuracy in processing benefits self-payments for over 100 customers daily, increasing client trust by 25%
  • Streamlined client onboarding and funding processes, improving operational efficiency by 15%
  • Reduced discrepancies by 30% through the generation and analysis of reports
  • Conducted financial tasks, contributing to a comprehensive understanding of the company's financial health
  • Prepared detailed financial statements, enhancing decision-making accuracy by 10%

Education

Ontario Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts and Technology
Toronto, Ontario
08.2022

Ontario Graduate Certificate - International Business Management

Seneca College of Applied Arts and Technology
Toronto, Ontario
08.2021

Bachelor of Business Administration -

The University of Delhi
Delhi, India
09.2019

Skills

  • Appointment Scheduling
  • Office Management
  • Client Onboarding
  • Financial Administration
  • QuickBooks/Xero/SAP Proficiency
  • Audit and Reconciliation
  • Verbal & Written Communication
  • MS Office Suite
  • Data Management
  • Organizational Skills
  • Customer Service
  • Document Preparation
  • Calendar Management
  • Record Keeping

Timeline

Administrative Assistant

TD Bank
12.2024 - 01.2025

Administrative Assistant

Workowl Technologies Corp.
09.2023 - 11.2024

Payroll & Administrative Coordinator

BPA Group
09.2022 - 08.2023

Ontario Graduate Certificate - Supply Chain Management

Seneca College of Applied Arts and Technology

Ontario Graduate Certificate - International Business Management

Seneca College of Applied Arts and Technology

Bachelor of Business Administration -

The University of Delhi

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POOJA LOOMBA