Pooja Kumari
Toronto
Summary
Energetic and organized individual with knack for multitasking and problem-solving. Possesses solid foundation in project planning and coordination, with strong skills in time management and communication. Dedicated to driving project success and contributing to team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - 02.2025
- Interfaced with customers via inbound calls, outbound calls, or through the Internet depending
upon client requirements.
• Provide customer service support and resolution of routine problems regarding client's product or
services. (Abbott Diabetes Care)
• Accurately record and update customers’ cases while following appropriate tracking procedures.
• Provide accurate and understandable information to all customers and support partners.
Engineering Intern
Microsoft
05.2019 - 11.2019
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Facilitated adoption of new software tools among engineering team, boosting productivity and project management capabilities.
- Streamlined prototype development processes, enabling faster iteration cycles and feedback implementation.
- Assisted in patent application processes for new inventions, contributing to protection of intellectual property.
- Facilitated knowledge sharing sessions among interns, fostering collaborative and learning-focused environment.
Education
Post-Graduate Certificate - Project Management
Algoma University
Mississauga, ON02-2025
Bachelors in Technology - Computer Science
Chandigarh University
India05-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team coordination
- Decision-making
- Project scheduling
- Strategic planning
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Concentrix
01.2024 - 02.2025
Engineering Intern
Microsoft
05.2019 - 11.2019
Post-Graduate Certificate - Project Management
Algoma University
Bachelors in Technology - Computer Science
Chandigarh University
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