Pooja Kamboj
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
Godspeed Group
Mississauga, ON
06.2022 - 07.2023
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Office Administrator
Gem Public School
India
10.2019 - 08.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Edited documents to improve accuracy of language, flow, and readability.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
Customer Service Representative Agent
Airtel
India
04.2018 - 10.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Information Technology Network Security - Computing Science
Conestoga
Waterloo, ON04.2022
Skills
- Time Management
- Interpersonal Skills
- Problem Solving
- Computer Proficiency
Languages
English
Full Professional
Timeline
Human Resources Assistant
Godspeed Group
06.2022 - 07.2023
Office Administrator
Gem Public School
10.2019 - 08.2021
Customer Service Representative Agent
Airtel
04.2018 - 10.2020
Information Technology Network Security - Computing Science
Conestoga