Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Pooja Kakkar

Winnipeg,MB

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.

Overview

5
5
years of professional experience

Work History

Technical Support Advisor

Intouch Cx
12.2021 - Current
  • Technical knowledge and expertise
  • Experience in technical troubleshooting
  • Experience using iOS, Smartphones, Tablets, and PC/Mac products
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred.
  • The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
  • A strong sense of professionalism exhibited by staying calm under pressure
  • Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
  • A performance mindset - motivated by results and self-improvement
  • A deep curiosity for understanding technology and a passion for continuous knowledge
  • The ability to self manage and work
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.

Chat Support Specialist

Skip The Dishes
08.2022 - 11.2023
  • Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
  • Streamlined chat support processes for increased efficiency and reduced response time.
  • Delivered exceptional service quality with empathetic and attentive communication skills.
  • Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
  • Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.

Recreation Assistant

Ravines
10.2019 - 02.2021
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.
  • Assisted in organizing special events, resulting in increased community engagement.
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.

Education

High School Diploma -

Algonquin College
Ottawa, ON
04.2021

Skills

  • Technical Training Leadership
  • Hardware diagnostics
  • Operational Documentation Editing
  • Training Curriculum Design
  • Customer Service

Languages

English
Full Professional

Additional Information

Software tools : windows 10 operating systems, windows 7 , windows XP , Adobe Acrobat, Microsoft Office (word , excel , power point, project)


* Ability to work in a team environment and communicate effectively with fellow team members

* Fast learner , a natural leader skilled and experienced in motivating others and inspiring coworkers

* Effective in time management and scheduling strategies to get work done

* Languages: fluent in English, Hindi and Punjabi

Timeline

Chat Support Specialist

Skip The Dishes
08.2022 - 11.2023

Technical Support Advisor

Intouch Cx
12.2021 - Current

Recreation Assistant

Ravines
10.2019 - 02.2021

High School Diploma -

Algonquin College

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Pooja Kakkar