Pooja Girish
NIAGARA FALLS,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales and operations analyst (India)
09.2021 - 12.2023
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Maintain the proper display of merchandise in the store, ensuring they comply with brand standards
- Identify customer needs and wants to enhance customer experience and boost sales
- Stocked merchandise, clearly labeling items and arranging according to size
- Achieve individual and store goals for sales, customer acquisition and loyalty
Cashier McDonald (INDIA)
05.2019 - 11.2019
- Worked flexible hours and extra shifts to meet business needs
- Worked closely with shift manager to solve problem and handle customer concerns
(Associate)
State Street India Pvt Ltd
11.2015 - 05.2019
- Perform KYC for all corporate clients to meet the regulatory and compliance requirements
- Contacting stakeholders through emails and calls to meet the business requirements.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Education
Business analysis and process management -
SHERIDAN COLLEGE
MBA in Finance -
DSI
BBA - Marketing Management
SRS First Grade College
Bangalore India06.2013
Skills
- Microsoft office products
- Communication skills
- Customer service
- Honest and Ethical
- Work Task Prioritization
- Reliable and responsible
- Friendly and team player
- Documentation and Reporting
- Risk Mitigation
Languages
English
Full Professional
Hindi
Full Professional
kannada
Native or Bilingual
Timeline
Sales and operations analyst (India)
09.2021 - 12.2023
Cashier McDonald (INDIA)
05.2019 - 11.2019
(Associate)
State Street India Pvt Ltd
11.2015 - 05.2019
Business analysis and process management -
SHERIDAN COLLEGE
MBA in Finance -
DSI
BBA - Marketing Management
SRS First Grade College
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