POOJA DOBARIYA
ETOBICOKE
Summary
Personable Office Administrator with 2.5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
OFFICE ADMINISTRATOR
SANJAY ENTERPRISE
01.2022 - 09.2024
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Managed accounts payable and receivables.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Greet visitors and determine whether they should be given access to specific individuals.
- File and retrieve corporate documents, records, and reports.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing bookkeeping work.
- Prepare responses to correspondence containing routine inquiries.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
INDUSTRIAL CLEANER
MacLellan Integrated Services
07.2020 - 10.2021
- Contributed to team success by completing jobs quickly and accurately
- Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety
- Trained new team members by relaying information on company procedures and safety requirements
- Learned all required tasks quickly to maximize performance
- Developed strong cooperative relationships with coworkers and managers.
- Pursued learning opportunities to advance my knowledge and take on leadership positions
DOUGH MAKER
Pizza Hut
04.2020 - 07.2021
- Set heat and humidity temperatures for the proof box
- Filled out inventory and production sheets and informed head baker of stock levels
- Complied with health and safety codes to protect staff and customers
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Cleaned and maintained kitchen equipment and oven
- Replenished and rotated food items, following correct food cooling and storage procedures.
QUALITY CONTROL INSPECTOR AT TG MINTO
TG Minto
05.2020 - 07.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Eliminated downtime and maximized revenue by providing top project quality control
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Communicated with production team members about quality issues
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
CALL CENTER AGENT
Vodafone Mobile Services
08.2018 - 07.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts consistently
- Achieved call-time and quality standards
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Described product highlights and benefits to help guide purchasing decisions
- Received multiple positive reviews acknowledging dedication to excellent customer service
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
Education
Advanced Diploma - Business- International Business
CONESTOGA COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Kitchener, ON10.2021
BBA - Finance
GLS UNIVERSITY
Ahmedabad, Gujarat05.2018
Skills
- Customer Complaint Resolution
- Time Management
- Teamwork
- Safety Understanding
- Training and Development
- Strong attention to detail
- SAGE Accounting
- POS Accounting
- Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams, OneDrive)
- Communication Tools (Skype, Zoom meetings, Teams)
- Inbound phone call handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
OFFICE ADMINISTRATOR
SANJAY ENTERPRISE
01.2022 - 09.2024
INDUSTRIAL CLEANER
MacLellan Integrated Services
07.2020 - 10.2021
QUALITY CONTROL INSPECTOR AT TG MINTO
TG Minto
05.2020 - 07.2020
DOUGH MAKER
Pizza Hut
04.2020 - 07.2021
CALL CENTER AGENT
Vodafone Mobile Services
08.2018 - 07.2019
Advanced Diploma - Business- International Business
CONESTOGA COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
BBA - Finance
GLS UNIVERSITY
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