Summary
Overview
Work History
Education
Skills
Languages
Timeline
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POOJA DOBARIYA

ETOBICOKE

Summary

Personable Office Administrator with 2.5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

6
6
years of professional experience

Work History

OFFICE ADMINISTRATOR

SANJAY ENTERPRISE
01.2022 - 09.2024
  • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Managed accounts payable and receivables.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing bookkeeping work.
  • Prepare responses to correspondence containing routine inquiries.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

INDUSTRIAL CLEANER

MacLellan Integrated Services
07.2020 - 10.2021
  • Contributed to team success by completing jobs quickly and accurately
  • Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety
  • Trained new team members by relaying information on company procedures and safety requirements
  • Learned all required tasks quickly to maximize performance
  • Developed strong cooperative relationships with coworkers and managers.
  • Pursued learning opportunities to advance my knowledge and take on leadership positions

DOUGH MAKER

Pizza Hut
04.2020 - 07.2021
  • Set heat and humidity temperatures for the proof box
  • Filled out inventory and production sheets and informed head baker of stock levels
  • Complied with health and safety codes to protect staff and customers
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing
  • Cleaned and maintained kitchen equipment and oven
  • Replenished and rotated food items, following correct food cooling and storage procedures.

QUALITY CONTROL INSPECTOR AT TG MINTO

TG Minto
05.2020 - 07.2020
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Eliminated downtime and maximized revenue by providing top project quality control
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
  • Communicated with production team members about quality issues
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.

CALL CENTER AGENT

Vodafone Mobile Services
08.2018 - 07.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Adhered to company policies and scripts consistently
  • Achieved call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
  • Described product highlights and benefits to help guide purchasing decisions
  • Received multiple positive reviews acknowledging dedication to excellent customer service
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
  • Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.

Education

Advanced Diploma - Business- International Business

CONESTOGA COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Kitchener, ON
10.2021

BBA - Finance

GLS UNIVERSITY
Ahmedabad, Gujarat
05.2018

Skills

  • Customer Complaint Resolution
  • Time Management
  • Teamwork
  • Safety Understanding
  • Training and Development
  • Strong attention to detail
  • SAGE Accounting
  • POS Accounting
  • Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams, OneDrive)
  • Communication Tools (Skype, Zoom meetings, Teams)
  • Inbound phone call handling

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

OFFICE ADMINISTRATOR

SANJAY ENTERPRISE
01.2022 - 09.2024

INDUSTRIAL CLEANER

MacLellan Integrated Services
07.2020 - 10.2021

QUALITY CONTROL INSPECTOR AT TG MINTO

TG Minto
05.2020 - 07.2020

DOUGH MAKER

Pizza Hut
04.2020 - 07.2021

CALL CENTER AGENT

Vodafone Mobile Services
08.2018 - 07.2019

Advanced Diploma - Business- International Business

CONESTOGA COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING

BBA - Finance

GLS UNIVERSITY

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