Pooja Dhillon
Delta,B.C.
Summary
Empathetic and dedicated professional with 15 years of experience in training, coaching, and supporting workers in challenging environments. Proven track record in effectively managing workplace issues, through detailed observation and outstanding judgment. Skilled in addressing operational and interpersonal challenges. Recognized for exceptional work ethic and ability to create a supportive work environment. Highly adaptable, thriving in fast-paced settings with the ability to manage daily procedural changes and implement effective training for new technologies and processes.
Overview
16
16
years of professional experience
Work History
Training and Performance Specialist
Paladin Airport Security Services
07.2021 - Current
- Supported and trained over 900 Screening Officers and Management at Vancouver International Airport, focusing on enhancing workplace harmony and safety of the travelling public
- Contributed to program development initiatives, incorporating innovative methodologies to enhance performance outcomes
- Optimized team dynamics for improved overall results through targeted coaching sessions
- Helping individuals successfully complete their training programs and achieve their career goals. My efforts have not only ensured high pass rates but have also contributed to improved employment retention, helping participants maintain long-term employment
Clerk & Patient Navigator
Fraser Health Authority
02.2021 - 04.2022
- Responsibilities include assisting patients and supporting staff through COVID testing and vaccination processes, focusing on patient satisfaction and conflict resolution.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Assisted with onboarding of new employees.
Security Supervisor
AV Terrace Bay
01.2018 - 01.2020
- Responsibilities included ensuring a safe and respectful environment for visitors and workers at a First Class Pulp Mill.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Participating in Health and Safety committee meetings
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
Screening Officer
G4S Secure Solutions | Aeroguard
04.2008 - 03.2017
- Responsibilities included maintaining security and supporting a respectful workplace at Vancouver International Airport.
- Remained vigilant throughout long hours spent screening passengers and staff, contributing significantly to overall airport safety levels.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
Education
Psychology
Kwantlen Polytechnic University
Surrey, BCHigh School Diploma -
Princess Margaret Secondary School
Surrey, BC06.2008
Skills
- Conflict resolution
- Empathy and active listening
- Strategic planning
- Clear communicator and listener
- Decision making
- Calm under pressure
- Constructive feedback application
- Passionate about employee well-being
- Attention to detail
- Adaptable
- Bilingual
- Educator and coach
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Professional Working
Volunteer Work
Volunteered at various half way houses with Beauty Night Society. Providing support to women seeking refuge from domestic violence and other crises.
Timeline
Training and Performance Specialist
Paladin Airport Security Services
07.2021 - Current
Clerk & Patient Navigator
Fraser Health Authority
02.2021 - 04.2022
Security Supervisor
AV Terrace Bay
01.2018 - 01.2020
Screening Officer
G4S Secure Solutions | Aeroguard
04.2008 - 03.2017
Psychology
Kwantlen Polytechnic University
High School Diploma -
Princess Margaret Secondary School
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