Pooja Chalise
Scarborough,Canada
Summary
Results-driven professional with over 3 years of experience in sales, customer service, and administrative support. Skilled in building strong client relationships, managing accounts, and delivering exceptional customer service. Currently pursuing a post-graduate degree in Human Resources Management from Lambton College, Toronto, to enhance expertise in managing people and operations. Demonstrated ability to exceed client expectations in fast-paced environments, with a keen ability to adapt and solve problems efficiently. Eager to contribute a dynamic blend of skills, including cashiering and client advisory, to drive positive outcomes in a customer-centric investment role.
Overview
5
5
years of professional experience
Work History
Cashier and Customer Order Handler
Porta Vía
10.2023 - Current
- Efficiently process customer orders, handle payments, and deliver exceptional service
- Utilize strong communication skills to address customer inquiries and concerns
- Maintain a clean and organized cashier station, contributing to a positive dining experience
- Demonstrate extensive knowledge of menu items and make appropriate recommendations
- Handle various payment methods, including cash, cards, and electronic transactions
Assistant - Full Time (Cashier and Customer Service Representative)
Global IME Bank Limited
01.2020 - 06.2023
- Provided exceptional customer service, addressed inquiries, and resolved account-related matters
- Conducted accurate financial transactions, including deposits, withdrawals, and transfers
- Explained bank products and services, assisting in opening new accounts
- Ensured compliance with banking regulations and security protocols and built strong customer relationships, promoting customer loyalty
Education
Post Graduate Degree - Human Resources Management
Lambton College
06.2025
BBA - Accounting And Finance
Tribhuvan University
01.2019
Skills
- Administrative Support
- Client Engagement
- Relationship Building
- Organizational Skills
- Sales Proficiency
- Effective Communication
- Outstanding Interpersonal Skills
- Creative Problem Solver
- Cash Handling
- POS System Familiarity
- Verbal & Written Communication
- Organization Skills
- Collaboration & Team Skills
- Analytical and Problem-Solving Skills
- Patience and Empathy
- Time management skills
- Customer Service
- Work Ethic and Integrity
Training
- Customer Centricity - Exceeding Customer Expectations, Global IME Bank
- AML CFT Challenges and Way Forward, Global IME Bank
- Practical Approach to Effective Branch Operations and Customer Service Excellence, Global IME Bank
Skillssummary
Excellent, Good, Good, Good
Languages
English
Full Professional
Nepali
Full Professional
Hindi
Full Professional
French
Elementary
Timeline
Cashier and Customer Order Handler
Porta Vía
10.2023 - Current
Assistant - Full Time (Cashier and Customer Service Representative)
Global IME Bank Limited
01.2020 - 06.2023
Post Graduate Degree - Human Resources Management
Lambton College
BBA - Accounting And Finance
Tribhuvan University
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