Hi, I’m
Pooja Baalaji Sundar
Customer Service Specialist
Surrey,BC
Summary
Dedicated and results-driven Business Administration postgraduate candidate, bringing a solid foundation in customer service and a passion for strategic management. Leveraging three years of hands-on experience in building and nurturing strong customer relationships, possesses the capability to make a significant impact in a professional role. Eager to contribute to a dynamic business environment where analytical, communication, and problem-solving skills can be applied to drive organizational growth and excellence, while continuing to expand knowledge in the field of business.
Overview
3
years of professional experience
Work History
IKEA Coquitlam
People Greeter and Ballroom Co-worker
10.2022 - Current
Job overview
- Greeted customers with warm, friendly, and approachable manner upon entering store, creating positive and inviting atmosphere.
- Maintained vigilance at store entrances to ensure safety and security of customers and staff, including checking receipts and monitoring entry and exit points.
- Handled customer concerns, complaints, or conflicts in professional and customer-focused manner, aiming to resolve issues to satisfaction of customer.
Kotak Mahindra Bank
Relationship Manager
01.2021 - 10.2021
Job overview
- Strategically cross-sold financial products, generating additional revenue of $2 million from government clients within 1 fiscal year.
- Successfully managed portfolio of government clients with combined asset values of $10 million, ensuring optimal performance.
- Acted upon customer feedback and suggestions to implement process improvements, leading to 10% increase in positive customer comments and 20% reduction in complaints.
- Developed strong relationships with customers and proactively referred them to bank's financial advisors, contributing to 15% increase in investment product sales.
ICICI Bank
Relationship Manager
07.2019 - 10.2020
Job overview
- Coordinated with product and organizational teams by proper delegation and feedback to ensure smooth flow of business.
- Maintained pipeline of government business sales opportunities through multiple prospective business development strategies.
- Analyzed customer needs through customer relationship management system and earned revenue of $20,000 CAD by cross-selling essential products.
- Successfully managed high call volumes during peak times, maintaining 90% customer satisfaction rate even during busy periods.
Education
LangaraCollegeVancouver, BC
Post Graduate Diploma from Business Administration
Women’s Christian CollegeChennai, India
Bachelor of Commerce from Computer Applications
04.2019
Skills
- Technical Tools:
- Microsoft excel Microsoft Powerpoint CRM
- Soft skills: Adaptability Creativity Communication Customer Service
- Relationship Building
- Customer Relations
Timeline
People Greeter and Ballroom Co-worker
IKEA Coquitlam
10.2022 - Current
Relationship Manager
Kotak Mahindra Bank
01.2021 - 10.2021
Relationship Manager
ICICI Bank
07.2019 - 10.2020
LangaraCollege
Post Graduate Diploma from Business Administration
Women’s Christian College
Bachelor of Commerce from Computer Applications