Pooja Anand
Surrey,BC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Chevron
01.2021 - 06.2024
- Manage staff and assign duties
- Evaluate and improve customer service and respond to customer requests and Issues
- Determine merchandise to be sold, and implement price according to policies of Husky
- Attentive to inventory detail including, providing inventory reports, and inspecting products for expiration dates and freshness, ordering, acquisition, and payment of all products
- Maintain specified inventory and order merchandise
- Work with vendors when necessary to procure merchandise for resale.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Contact Center Representative
TD Bank
01.2023 - 07.2023
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
SALES ASSOCIATE
The Children's Place
01.2020 - 07.2021
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel
- Used product knowledge for handling objections
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Liaised with management to communicate customer feedback and recommendations
- Operated cash register and POS to process sales transactions and handle payments
- Promoted visual presentation standards by keeping store replenished.
SALES ASSOCIATE
Calvin Klein
12.2019 - 12.2020
- Acceptance of stock deliveries
- Administrative duties (answering phone calls, rotation of stock, banking)
- Advised customers on utilization and taking care of merchandise
- Approach browsing customers and initiate conversations to determine buying preferences
- Assist customers and advise them of in-store sales/promotions
- Calculated sales prices and total purchases; received and processed cash and credit card payments.
SALES ASSOCIATE/ CUSTOMER SERVICE REPRESENTATIVE
7-eleven
07.2018 - 11.2019
- Used product knowledge for handling objections
- Drove sales through customer relationship building and suggestive selling techniques
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Responsible for returns and defective products
- Set up store displays
- Handled cash and card transactions
- Provision of efficient customer service
- Training and supervision of other junior employees
- General cleaning duties.
FOOD SERVICE WORKER
Tim Hortans
01.2018 - 07.2018
- Collected and returned dirty dishes to kitchen for washing
- Cleaned and sanitized work areas, equipment and dishes
- Used manual or electric appliances to clean, peel and trim foods
- Monitored customer food preferences to determine focus of sales efforts
- Loaded dishes, glasses and tableware into dishwashing machines
- Stored food in designated containers and storage areas to prevent spoilage
- Compiled and maintained records of food use and expenditures
- Arranged tables and decorations according to client specifications.
Education
CERTIFICATION IN HUMAN RESOURCE MANAGEMENT -
BCIT
Burnaby, BC12.2021
Skills
- Excellent communication skills, such as active listening, verbal and non-verbal
- Excellent in working with Internet and Microsoft Office including Excel, MS Word, PowerPoint, and Access
- Leadership qualities, showing personal initiatives and motivates team members
- Confident, public speaking, teamwork, time management, flexible, accountable, reliable, and eager to learn
- Proven creative and critical thinking related to work
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Contact Center Representative
TD Bank
01.2023 - 07.2023
Retail Sales Associate
Chevron
01.2021 - 06.2024
SALES ASSOCIATE
The Children's Place
01.2020 - 07.2021
SALES ASSOCIATE
Calvin Klein
12.2019 - 12.2020
SALES ASSOCIATE/ CUSTOMER SERVICE REPRESENTATIVE
7-eleven
07.2018 - 11.2019
FOOD SERVICE WORKER
Tim Hortans
01.2018 - 07.2018
CERTIFICATION IN HUMAN RESOURCE MANAGEMENT -
BCIT