Pooja
Calgary,AB
Summary
Results-oriented and highly motivated professional with a proven customer service, team leadership, and finance track record. Seeking a challenging position in a dynamic and innovative professional team that provides career and professional development opportunities.
Overview
7
7
years of professional experience
Work History
Server
Om Cuisine Of India
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
A Clerk
Canada Revenue Agency
04.2023 - 09.2023
- Managed tax return processing, ensuring accuracy and compliance
- Provided taxpayer assistance, addressing queries and concerns
- Monitored compliance and conducted investigations for reinforcement.
Shift Manager
Soul Restaurants Canada Inc (KFC/TB)
08.2020 - 07.2023
- Developed and implemented effective methods and procedures to meet work schedules
- Addressed customer complaints and concerns to ensure satisfaction
- Prepared, maintained, and submitted reports on stock, repairs, sales, and wastage
- Established positive communication channels among team members
- Supervised and coordinated staff activities, including training on job duties, sanitation, safety procedures, and cash handling protocols.
Crew Member
Tim Hortons
07.2021 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Wendy's Crew Member
Wendy's
03.2019 - 10.2020
- Maintained a clean environment and adhered to health and safety policies
- Took orders for Drive-thru, dine-in, or take-out
- Prepared sandwiches with accuracy and packed orders
- Accountable for food safety procedures and quality control.
Account Executive
K25 Computers
08.2017 - 12.2018
- Managed data entry and billing in a mobile company (Part-Time) for six months
- Worked as a Data Operator cum Accountant for two months
- Accumulated over a year of experience in a computer components company as an Accounts Executive, handling billing for purchase and sale, and maintaining account books.
Education
Project Management - Project Management
Cambrian College of Arts And Technology
Greater Sudbury, ON08.2020
Organization Management -
Cambrian College
Greater Sudbury, ONBachelor of Commerce -
Post Graduate Government College
Chandigarh, IndiaSkills
- Exceptional customer service, cash handling, guest engagement, cleanliness standards, and safe food handling
- Adaptable and dependable, capable of working various shifts
- Excellent written and verbal communication skills
- Ability to work under pressure with strong organizational and management skills
- Committed to fulfilling customer needs and proficient in customer retention
- Tally ERP 9 - Proficient in creating vouchers (sales, purchase, debit notes, credit notes)
- Bookkeeping and manual accounting - Skilled in recording and maintaining day-to-day books
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Server
Om Cuisine Of India
04.2024 - Current
A Clerk
Canada Revenue Agency
04.2023 - 09.2023
Crew Member
Tim Hortons
07.2021 - 03.2023
Shift Manager
Soul Restaurants Canada Inc (KFC/TB)
08.2020 - 07.2023
Wendy's Crew Member
Wendy's
03.2019 - 10.2020
Account Executive
K25 Computers
08.2017 - 12.2018
Project Management - Project Management
Cambrian College of Arts And Technology
Organization Management -
Cambrian College
Bachelor of Commerce -
Post Graduate Government College
Similar Profiles
Ragbir BistRagbir Bist
Restaurant Manager at Om Cuisine of IndiaRestaurant Manager at Om Cuisine of India
Ragbir Singh BistRagbir Singh Bist
Restaurant Manager at Om Cuisine Of IndiaRestaurant Manager at Om Cuisine Of India
Om RaturiOm Raturi
Chef at Om Indian CuisineChef at Om Indian Cuisine