Summary
Overview
Work History
Education
Skills
Timeline
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Pooja

Vancouver,British Columbia

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Shift Manager

Pizza Hut
03.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Customer Service Representative

MADRAS SPICE
01.2022 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Langara College
Vancouver, BC
12.2023

Bachelor of Science - Medical

S. N. College, Banga
India
05.2020

Skills

  • Labor and Food Cost Control
  • Customer Experience Management
  • Documentation
  • Business Analysis
  • Staff Training and Onboarding
  • Team Member Motivation
  • Dropping Safe Cash
  • Guest Satisfaction
  • Negotiation and Conflict Resolution
  • Handling Customer Complaints
  • Shift Work
  • Energetic and Enthusiastic

Timeline

Shift Manager

Pizza Hut
03.2022 - Current

Customer Service Representative

MADRAS SPICE
01.2022 - 05.2022

High School Diploma -

Langara College

Bachelor of Science - Medical

S. N. College, Banga

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Pooja