Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pooja

Brantford,ON

Summary

My aim is to be a key member for the organization’s growth by achieving benchmarks and try to be the best and sincere in whatever I do and seek new Challenges. Energetic culinary professional with flair for creativity, passion for food and exceptional cooking skills. Dynamic leader in fast-paced restaurant settings with natural skill for customer service. Hardworking and enthusiast in every facet of successful work. Dedicated to first-rate communication and team success.

Overview

7
7
years of professional experience

Work History

Shift Manager

Pizza Hut
07.2023 - Current


  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours, and inventory movements. Also resolves customers complaint regarding pizza's.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Customer Service Associate

Airtel Telecommunication
05.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Customer Service Agent

Amazon
11.2020 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls,emails and Chats to answer questions about products and services.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Data Entry Operator

National Handicapped Finance & Devp. Corp.
10.2018 - 04.2019
  • Developed and implemented data entry operations.
  • Analyzed current data records to provide detailed reports.
  • Created spreadsheets for more efficient recordkeeping.
  • Managed and organized documents for data entry tasks.
  • Updated and maintained customer information, documents and records.

Data Entry Operator

Pt. DN Institute For Persons With Disabilities
02.2017 - 10.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sent completed entries for evaluation and final approval.

Education

MBA - Human Resource

Swami Vivekanand Subharti UNiversity
Meerut, U.P, India
12.2019

Computer Education & Training Centre

Global Net Technologies
New Delhi, India
03.2017

Bachelor of Arts -

Vinayaka Missions University
Salem, Tamil Nadu, India
10.2015

Skills

  • Handling Customer Complaints
  • Payment Processing
  • Performance Reviewing
  • Cash Handling
  • Customer service focus
  • Inventory Control
  • MS Office
  • Problem-Solving
  • Performance Monitoring

Languages

English
Professional Working

Timeline

Shift Manager

Pizza Hut
07.2023 - Current

Customer Service Associate

Airtel Telecommunication
05.2022 - 02.2023

Customer Service Agent

Amazon
11.2020 - 04.2022

Data Entry Operator

National Handicapped Finance & Devp. Corp.
10.2018 - 04.2019

Data Entry Operator

Pt. DN Institute For Persons With Disabilities
02.2017 - 10.2017

MBA - Human Resource

Swami Vivekanand Subharti UNiversity

Computer Education & Training Centre

Global Net Technologies

Bachelor of Arts -

Vinayaka Missions University

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Pooja