To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Effective Scheduling Coordinator promoting more than more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Hi, I’m
Pono Mosenyegi
Brampton,ON
Summary
Overview
5
years of professional experience
1
Certification
Work History
Reconnect Home HealthCare
Community Scheduling Coordinator
11.2023 - Current
Job overview
- Managed daily scheduling conflicts to reduce operational backlogs, and schedule conflicts through Procura software
- Proactively identified scheduling issues and develop quick solutions to promote efficiency
- Communicated scheduling changes to staff members
- Worked with manager and supervisor to plan and coordinate production schedules
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly
- Improved resource allocation by regularly reviewing staff and ensured compliance with labor laws and regulations, regarding seniority, breaks, overtime and shift length management
- Answered phone calls and messages for different practices-physician fourteen medical facility, scheduling appointments, and handling patient inquiries.
Robert Half Recruitment Agency
Administrative Assistant
03.2019 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Provides building access and parking card for staff and new staff members
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instruction
Sinai Health
Medical Secretary
01.2022 - 11.2023
Job overview
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients
- Checked in/out patient through registration and updating demographic
- Supported office staff and operational requirements with administrative tasks
- Answered phone calls and messages for 12-physician general medical facility, scheduling appointments, and handling patient inquiries.
Education
City Adult Learning CentreToronto, ON
High School Diploma
University Overview
International Business ManagementBrampton, ON
No Degree from Administrative Business Management
06.2024
University Overview
Recipient of Sarah and Martin Goulin
Family Award of Excellence in Business Administrative April ,2008
Medical Office Administrative
Reeves College, Edmonton, AB-2010
Business Administrative Assistant
Norquest College, Edmonton, AB-July 2009
Skills
- Problem-Solving/customer relations understanding
- Strong Work Ethic and attention to details
- Data Entry and Medical Billing
- Scheduling and patient registration
- Teamwork and Collaboration
- Time management skills
- Medical Terminology
- Phone and Email Etiquette
- Microsoft Office
- Various Electronic Medical Records (EMS) PS Suite, Cerner,Procura,Quardmed,HealthQuest
- Medical Billing
Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Timeline
Community Scheduling Coordinator
Reconnect Home HealthCare
11.2023 - Current
Medical Secretary
Sinai Health
01.2022 - 11.2023
Administrative Assistant
Robert Half Recruitment Agency
03.2019 - Current
City Adult Learning Centre
High School Diploma
International Business Management
No Degree from Administrative Business Management
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