Ponnanna Mundiyolanda Appaiah
Brampton,ON
Summary
Seasoned Operations Manager and talented leader with 5- years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Exquirologix Private Limited
Bangalore, Karnataka
09.2017 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Helped problem solving and on floor assistance.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in handling inbound Chats and Emails
Team Mentor
Creeper Software Private Limited
09.2014 - 09.2017
- Ensured timely completion of projects by effectively delegating tasks according to individual strengths and expertise.
- Provided support during the onboarding process for new hires, ensuring a smooth transition into the team.
- Conducted regular performance evaluations, offering clear expectations for improvement when needed.
- Developed individualized professional development plans for team members, resulting in improved skills and productivity.
Officer-International Outsourcing
Transgenez Solutions & Private Limited
01.2011 - 09.2014
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
Diploma in Electronics & Communication Engineering - Technical Education
Department of Technical Education
Bangalore India01.2007
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Employee relations and conflict resolution
- Customer Service
- Technical Skills : CRM - Salesforce
Languages
English
Full Professional
Certification
Management Skills Training for New and Experience Managers.
Ultimate Microsoft Office; Excel, Word, PowerPoint & Access.
Timeline
Operations Manager
Exquirologix Private Limited
09.2017 - 03.2024
Team Mentor
Creeper Software Private Limited
09.2014 - 09.2017
Officer-International Outsourcing
Transgenez Solutions & Private Limited
01.2011 - 09.2014
Diploma in Electronics & Communication Engineering - Technical Education
Department of Technical Education
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