Poneh Sharifpour
North York,ON
Summary
Sales-oriented with excellent administrative skills and experience. Proven expertise in customer service and in resolving conflicts. Seeking a challenging position to provide exceptional service and quality obtained from years of hands-on experience in the corporate industry. Sharp, energetic, and successful at troubleshooting and handling customer support issues in a timely manner. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills. A practiced communicator committed to working with a successful team. Looking for a position in a fast-paced environment and focused on delivering the best client experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Supreme Packaging Supplies / Wolfpack Packaging
01.2020 - Current
- Produced and distributed correspondence memos, letters, emails, and forms
- Answer calls and online questions, take and enter orders through different software
- Excellent time management skills and the ability to multitask and prioritize work
- Accounts Receivable, collecting outstanding payments from customers, invoicing and returns.
Consultant/Administrator
A Ticket To Travel
01.2015 - 01.2020
- Planned and coordinated travel arrangements for various individuals, groups and companies, ensuring that the client’s requirements were always fully met
- Provided great customer service and served as the first point of contact between the company and clients
- Was responsible for training new agents and closely monitor team member performances
- Responded to emails from clients and candidates
- Supplied travelers with pertinent information and useful travel/holiday material (Guides, maps, event programs etc)
Education
Ontario Secondary School Diploma (Bilingual) -
Ecole Secondaire Etienne-Brule
Toronto, ON06.2001
College Diploma -
Seneca College (Newnham Campus)
Toronto, ON01.2012
Skills
- 5 years of Administrative Experience
- 10 years of Customer Service Skills
- Leadership & Marketing Expertise
- Microsoft, NetSuite and Adagio
- Strong Analytical and Time Management Skills
- Quick learner and Adaptable
- Diplomatic and a Team Player
- Driven & Results-Oriented
- Organizational Skills
- Analytical and Critical Thinking
- Relationship Building
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Supreme Packaging Supplies / Wolfpack Packaging
01.2020 - Current
Consultant/Administrator
A Ticket To Travel
01.2015 - 01.2020
Ontario Secondary School Diploma (Bilingual) -
Ecole Secondaire Etienne-Brule
College Diploma -
Seneca College (Newnham Campus)
Similar Profiles
KRISHAN KUMARKRISHAN KUMAR
Maintenance Sr. Supervisor at M/s Huhtamaki Flexible Packaging UAE (Positive Packaging)Maintenance Sr. Supervisor at M/s Huhtamaki Flexible Packaging UAE (Positive Packaging)
Christopher KelleyChristopher Kelley
924 Helper/Operator at Green Bay Packaging Inc-Valley Packaging Division924 Helper/Operator at Green Bay Packaging Inc-Valley Packaging Division
Kris BishopKris Bishop
Maintenance Technician at Datwyler Pharma PackagingMaintenance Technician at Datwyler Pharma Packaging