Pollyanna Bastos Martins CS
Leduc,AB
Summary
Professional and well-grounded office team member with superior clerical skills and customer services.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
Starbucks
Vancouver, BC
01.2019 - 12.2023
- Directed daily operations to ensure consistent service delivery and product quality.
- Developed team performance by conducting training sessions and providing ongoing mentorship.
- Streamlined workflows, reducing wait times and boosting efficiency.
- Monitored inventory to ensure product availability and minimize waste.
- Allocated staff to stations, ensuring compliance with safety and cleanliness standards.
- Enhanced customer experience by addressing concerns promptly and fostering a welcoming atmosphere.
- Coordinated team coaching, facilitating feedback and product training to ensure skill development.
- Handled cash and inventory, ensuring accurate transactions and timely restocking.
Administrative Assistant
Trip Services
Vancouver, BC
10.2017 - 01.2019
- Managed processing of financial documents, including contracts, expense reports, and invoices.
- Engaged with customers through phone and email to confirm inquiries and provide follow-up support.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Optimized administrative and procedural workflows to improve accuracy and efficiency.
- Facilitated report and presentation preparation, ensuring accuracy and professionalism throughout the process.
Clerk
Safeway
Vancouver, BC
02.2016 - 03.2017
- Facilitated customer product and service selection to enhance satisfaction.
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Facilitated training sessions for new team members on company policies and customer service best practices.
Import and Export Analyst
Fiat Chrysler
Brazil, MG
07.2005 - 10.2014
- Optimized shipping methods and generated bills of lading, invoices, and related shipping documentation.
- Monitored and reported inventory balances and cycle counts within ERP and WMS systems.
- Facilitated collaboration with freight forwarders to streamline international shipment processes.
- Analyzed export documentation to ensure compliance with regulations and accuracy of shipments.
- Developed and implemented processes to improve efficiency in export operations and reduce delays.
Education
MBA - Business Management
University Centro UNA
BRAZIL01.2010
BBA - International Relations
University Vale do Rio Verde - UNINCOR
BRAZIL01.2006
Skills
- Quick learner
- Adaptability
- Reliable
- Positive
- Problem Solving
- Portuguese Language
Timeline
Shift Supervisor
Starbucks
01.2019 - 12.2023
Administrative Assistant
Trip Services
10.2017 - 01.2019
Clerk
Safeway
02.2016 - 03.2017
Import and Export Analyst
Fiat Chrysler
07.2005 - 10.2014
BBA - International Relations
University Vale do Rio Verde - UNINCOR
MBA - Business Management
University Centro UNA