Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pollyanna Bastos Martins CS

Leduc,AB

Summary

Professional and well-grounded office team member with superior clerical skills and customer services.

Overview

18
18
years of professional experience

Work History

Shift Supervisor

Starbucks
Vancouver, BC
01.2019 - 12.2023
  • Directed daily operations to ensure consistent service delivery and product quality.
  • Developed team performance by conducting training sessions and providing ongoing mentorship.
  • Streamlined workflows, reducing wait times and boosting efficiency.
  • Monitored inventory to ensure product availability and minimize waste.
  • Allocated staff to stations, ensuring compliance with safety and cleanliness standards.
  • Enhanced customer experience by addressing concerns promptly and fostering a welcoming atmosphere.
  • Coordinated team coaching, facilitating feedback and product training to ensure skill development.
  • Handled cash and inventory, ensuring accurate transactions and timely restocking.

Administrative Assistant

Trip Services
Vancouver, BC
10.2017 - 01.2019
  • Managed processing of financial documents, including contracts, expense reports, and invoices.
  • Engaged with customers through phone and email to confirm inquiries and provide follow-up support.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Optimized administrative and procedural workflows to improve accuracy and efficiency.
  • Facilitated report and presentation preparation, ensuring accuracy and professionalism throughout the process.

Clerk

Safeway
Vancouver, BC
02.2016 - 03.2017
  • Facilitated customer product and service selection to enhance satisfaction.
  • Addressed customer inquiries by employing effective communication and problem-solving techniques.
  • Facilitated training sessions for new team members on company policies and customer service best practices.

Import and Export Analyst

Fiat Chrysler
Brazil, MG
07.2005 - 10.2014
  • Optimized shipping methods and generated bills of lading, invoices, and related shipping documentation.
  • Monitored and reported inventory balances and cycle counts within ERP and WMS systems.
  • Facilitated collaboration with freight forwarders to streamline international shipment processes.
  • Analyzed export documentation to ensure compliance with regulations and accuracy of shipments.
  • Developed and implemented processes to improve efficiency in export operations and reduce delays.

Education

MBA - Business Management

University Centro UNA
BRAZIL
01.2010

BBA - International Relations

University Vale do Rio Verde - UNINCOR
BRAZIL
01.2006

Skills

  • Quick learner
  • Adaptability
  • Reliable
  • Positive
  • Problem Solving
  • Portuguese Language

Timeline

Shift Supervisor

Starbucks
01.2019 - 12.2023

Administrative Assistant

Trip Services
10.2017 - 01.2019

Clerk

Safeway
02.2016 - 03.2017

Import and Export Analyst

Fiat Chrysler
07.2005 - 10.2014

BBA - International Relations

University Vale do Rio Verde - UNINCOR

MBA - Business Management

University Centro UNA
Pollyanna Bastos Martins CS