Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Polina Zyabreva

Vancouver,BC

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Performs well under pressure and thrives in fast paced high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Front of House Supervisor/Server

Yasma Restaurant
02.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Resolved guests complaints while maintaining positive customer environment.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
  • Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Dance Instructor

Self Employed
06.2022 - 10.2023
  • Offered one-on-one instruction to students by appointment.
  • Created lessons and online testing materials to facilitate remote learning.
  • Helped clients set and achieve health and wellness goals.
  • Met needs of different students by adapting teaching materials and methods.
  • Supported students in identifying, setting and achieving personal goals.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Analyzed sales data to identify trends, making informed decisions on product promotion and pricing adjustments.
  • Greeted customers warmly and pleasantly answered inquiries.

Hostess/Restaurant Server

Joeys Restaurant Group
04.2021 - 12.2021
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Personal Trainer

Reform Gym
05.2017 - 03.2019
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Increased client retention through consistent communication, motivation, and support.
  • Promoted fitness classes to boost gym attendance.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Promoted safe and inclusive environment for club clients and members.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Worked flexible hours across night, weekend, and holiday shifts.

Event Manager

Ibis Manchuli
03.2016 - 12.2016
  • Trained and supervised event staff to complete tasks on time.
  • Liaised with clients to determine exact event requirements.
  • Monitored and controlled event expenditures to meet budgets.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Developed detailed event reports, documenting all aspects of each event.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Coordinated florists, photographers, and musicians for events.

Education

Certification - Personal Trainer

ISSA
Online
03.2024

Certification - CPR And AED

ISSA
Online
03.2024

Certification - Business Administration

ILAC College
Vancouver, BC
05.2021

Certification - Fitness Instructor

Association of Fitness Professionals
Moscow
02.2017

Associate of Science - Social Psychology

Practical Psychology And Psychoanalysis Institute
Moscow
05.2016

Skills

  • Social Media Marketing
  • Safety Training
  • POS system operations
  • Cash Handling
  • Customer Service
  • Task Delegation
  • Computer Skills
  • Time tracking
  • Hospitality Industry Knowledge
  • Flexible and Adaptable
  • Health and Wellness Education

Languages

English
Full Professional
Russian
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Dance Instructor

Self Employed
06.2022 - 10.2023

Front of House Supervisor/Server

Yasma Restaurant
02.2022 - Current

Hostess/Restaurant Server

Joeys Restaurant Group
04.2021 - 12.2021

Personal Trainer

Reform Gym
05.2017 - 03.2019

Event Manager

Ibis Manchuli
03.2016 - 12.2016

Certification - Personal Trainer

ISSA

Certification - CPR And AED

ISSA

Certification - Business Administration

ILAC College

Certification - Fitness Instructor

Association of Fitness Professionals

Associate of Science - Social Psychology

Practical Psychology And Psychoanalysis Institute

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Polina Zyabreva