Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Polina Yurchenko

Toronto,Ontario

Overview

7
7
years of professional experience

Work History

Customer Service and Consulting Coordinator

Viryl Technologies Corp
Toronto, Ontario
09.2023 - 04.2025
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Monitored project progress and provided updates to stakeholders.
  • Created and maintained accurate records of departmental activities, including meeting minutes and project timelines.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Customer Service Representative

Custom Maids Inc.
Toronto, Ontario
09.2021 - 07.2023
  • Managed incoming augments and client portfolios.
  • Enforcing quality assurance for organization.
  • Provided outstanding service to customers by attending closely to concerns and developing solutions.
  • Created interview procedures, pre-screening protocols and oversaw post-interview assessments.
  • Developed more accessible programs for employee training.
  • Created additional material with language accommodations to help train new staff.

Team Member

University of Toronto Capstone Project
Toronto, ON
01.2021 - 04.2021
  • Verified and corrected problems arising in different areas of building work.
  • Used multitude of software to determine the best design that meets client's requests and technical specifications.
  • Researched project requirements based on client's requests, final designation of the buildings, and the area of construction.
  • Organized records and facilitated inspections to comply with legal side of each construction.
  • Conducted research on materials and labour to select the best options for client's budget and desired outcome.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Prepared documentation to outline design specification based on prior research.
  • Prepared presentation material to help communicate design progression through the process.

Math and Science Tutor

TutorBright
Toronto, ON
12.2017 - 05.2019
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Engaged students and made lessons entertaining to hold interest and encourage learning.
  • Designed lessons using mix of high-quality materials and technologies.
  • Tutored 10 students through grades 5-12.
  • Managed schedules between school, extracurricular, and tutoring.
  • Modified lesions to meet arch student's need and their teacher's requirements.

Education

Tutor

Moscow Academy of Professional Competence
Moscow, Russia
08-2025

Bachelor of Applied Science - Civil Engineering

University of Toronto
Toronto, On
06.2021

High School Diploma - High School Education

Balmoral High School
Winnipeg, MB
06.2016

Skills

  • Proficient in Building Science software (WUFI and Therm)
  • Proficient in SketchUp and AutoCAD
  • Proficient in Microsoft Office Software
  • Proficient in online communication platforms (Zoom, Microsoft Teams, Google Meeting)
  • Fluent in Russian and English
  • Proactive collaboration
  • Proactive time management
  • Meticulous and thorough
  • Strong written and verbal communication skills
  • Research proficiency

Affiliations

  • 3-time winner of the intramural hockey championship (Engineering Women's team)
  • Operations Manager in the biggest arts hockey league in Toronto (GHTLA)
  • Created training material for Ukrainian Refugees Employment program

Timeline

Customer Service and Consulting Coordinator

Viryl Technologies Corp
09.2023 - 04.2025

Customer Service Representative

Custom Maids Inc.
09.2021 - 07.2023

Team Member

University of Toronto Capstone Project
01.2021 - 04.2021

Math and Science Tutor

TutorBright
12.2017 - 05.2019

Bachelor of Applied Science - Civil Engineering

University of Toronto

High School Diploma - High School Education

Balmoral High School

Tutor

Moscow Academy of Professional Competence

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Polina Yurchenko