Polina Yurchenko
Toronto,Ontario
Overview
7
7
years of professional experience
Work History
Customer Service and Consulting Coordinator
Viryl Technologies Corp
Toronto, Ontario
09.2023 - 04.2025
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored project progress and provided updates to stakeholders.
- Created and maintained accurate records of departmental activities, including meeting minutes and project timelines.
- Ensured compliance with company policies and procedures related to project management activities.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Analyzed financial activities of department to share budgetary input with managers.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Customer Service Representative
Custom Maids Inc.
Toronto, Ontario
09.2021 - 07.2023
- Managed incoming augments and client portfolios.
- Enforcing quality assurance for organization.
- Provided outstanding service to customers by attending closely to concerns and developing solutions.
- Created interview procedures, pre-screening protocols and oversaw post-interview assessments.
- Developed more accessible programs for employee training.
- Created additional material with language accommodations to help train new staff.
Team Member
University of Toronto Capstone Project
Toronto, ON
01.2021 - 04.2021
- Verified and corrected problems arising in different areas of building work.
- Used multitude of software to determine the best design that meets client's requests and technical specifications.
- Researched project requirements based on client's requests, final designation of the buildings, and the area of construction.
- Organized records and facilitated inspections to comply with legal side of each construction.
- Conducted research on materials and labour to select the best options for client's budget and desired outcome.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Prepared documentation to outline design specification based on prior research.
- Prepared presentation material to help communicate design progression through the process.
Math and Science Tutor
TutorBright
Toronto, ON
12.2017 - 05.2019
- Coached students through challenging material with positive reinforcement and encouragement.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Designed lessons using mix of high-quality materials and technologies.
- Tutored 10 students through grades 5-12.
- Managed schedules between school, extracurricular, and tutoring.
- Modified lesions to meet arch student's need and their teacher's requirements.
Education
Tutor
Moscow Academy of Professional Competence
Moscow, Russia08-2025
Bachelor of Applied Science - Civil Engineering
University of Toronto
Toronto, On06.2021
High School Diploma - High School Education
Balmoral High School
Winnipeg, MB06.2016
Skills
- Proficient in Building Science software (WUFI and Therm)
- Proficient in SketchUp and AutoCAD
- Proficient in Microsoft Office Software
- Proficient in online communication platforms (Zoom, Microsoft Teams, Google Meeting)
- Fluent in Russian and English
- Proactive collaboration
- Proactive time management
- Meticulous and thorough
- Strong written and verbal communication skills
- Research proficiency
Affiliations
- 3-time winner of the intramural hockey championship (Engineering Women's team)
- Operations Manager in the biggest arts hockey league in Toronto (GHTLA)
- Created training material for Ukrainian Refugees Employment program
Timeline
Customer Service and Consulting Coordinator
Viryl Technologies Corp
09.2023 - 04.2025
Customer Service Representative
Custom Maids Inc.
09.2021 - 07.2023
Team Member
University of Toronto Capstone Project
01.2021 - 04.2021
Math and Science Tutor
TutorBright
12.2017 - 05.2019
Bachelor of Applied Science - Civil Engineering
University of Toronto
High School Diploma - High School Education
Balmoral High School
Tutor
Moscow Academy of Professional Competence