POLINA VATRAL
St. Albert,Alberta
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
2
2
years of professional experience
Work History
Resort Administrator / Hostess
Rybak A.P
06.2019 - 09.2021
- Manage incoming phone calls and inquiries
- Greeted customers and offered assistance with renting bungalows
- Oversee booking management, including processing payments in cash and PayPal
- Ensured accurate record-keeping by maintaining up-to-date reservation logs and tracking wait times for walk-in guests accurately.
- Coordinated seamlessly with other departments, including the kitchen and bar staff, to ensure smooth operations and consistently high service standards.
- Increased repeat patronage by establishing rapport with guests through friendly conversation and attentive service.
- Coordinate cleaning schedules to ensure high standards of cleanliness and hygiene
- Arrange and oversee laundry pickup and collection services for guests
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service and money handling.
Education
Digital Marketing & E-commerce - Digital Marketing
Google
Online(Courcera)03.2024
High School Diploma -
Nikopol High School №21
Nikopol, Ukraine05.2003
Skills
- Attention to detail
- Machinery Operation
- Workplace Safety
- Good Communication
- Assembly and production
- Machinery Cleaning
- Quality Control
- Manufacturing Experience
- Equipment Inspection
- Documentation And Reporting
Timeline
Resort Administrator / Hostess
Rybak A.P
06.2019 - 09.2021
Digital Marketing & E-commerce - Digital Marketing
Google
High School Diploma -
Nikopol High School №21
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