Polina Stephanians

• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• maintained office supplies.
• Cleaned and maintain work areas and equipment
• Send out invoices and quotes for projects
• Generated invoices, purchase orders, and quotes.
• Organized files
• Edited documents to keep company materials free of grammar errors.
• Utilized office management software to record and track customer information.

• Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
• Transferred telephone calls to appropriate staff members to expedite customer service.
• Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
• Created letter templates in excel for correspondence and requests.
• Load parts into CNC machine
• Clean and organize parts after ending cycle in CNC machine
• Assembled parts
• Packaged parts

- Cleaned, organized, and maintained warehouse
- Organized label inventory
- Reached out to potential customers/leads

• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Returned unwanted items to correct store locations and restocked shelves.
• Collected more than 20 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained clean and tidy checkout area to optimize service delivery.
• Assisted customers with large purchases by carrying items to vehicles.

• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card, and check transactions to complete customer purchases.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Built relationships with customers to encourage repeat business.
• Answered questions about store policies and addressed customer concerns.
• Welcomed customers and helped determine their needs.
• Assisted customers over the phone
• monitored store cameras

• Suggested products and upsells to maximize store results and enhance guests experience.
• Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops.
• Assisted parents and children in construction and design of personalized stuffed animals, working with over 30 families every day.
• Made connections with guests by providing personalized approach and welcoming and warmly greeting guests.
• Used information gained from engaging with guests to convert guests and drive sales.
• Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting and explaining best solution to solve the problem.
• Checked items received against shipping invoices to verify accurate shipments of products.
• Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
• Performed daily maintenance and inspection of machinery to drive optimal performance.
• Followed safety protocols to maintain safe working environment.
• Assembled Build-a-Bear marketing displays on sales floor and removed displays based on management's discretion.
• Organized children's birthday parties and led fun party games and activities to keep children entertained.
• Troubleshot and resolved mechanical issues that occurred during assembly.
• Completed tasks on time to meet quality and safety standards.
• Monitored inventory, keeping necessary supplies on hand.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Trained new assembly personnel on proper use of equipment.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Facilitated high volumes of credit, and gift card transactions.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• trained 7 associates to develop into productive team members with excellent product knowledge.
• Developed strong rapport with customers and created positive impression of business.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Generated daily sales plans using factors such as conversion rate, DPT, and UPT with the help of sales statistics from previous years.
• Cross-trained existing employees to maximize team agility and performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Received shipment