Polina Sosedova
Toronto,ON
Summary
Dynamic professional offering over 6 years of experience in various client services. Recognized for successfully coordinating work across departments to maximize resource utilization and business sustainability. Articulate communicator with strong attention to detail and superior work ethic.
Overview
4
4
years of professional experience
Work History
Corporate Receptionist/Administrative Assistant
Citco Canada Inc.
12.2022 - Current
- Served as lead to facilitate office administration functions
- Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
- Prepared agendas and organized catering for luncheons, internal/external meetings and company-wide events
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Fulfilled a multitude of special projects by managing calendars, resources and communications
- Fostered positive relationships with vendors, ensuring punctual deliveries and service appointments.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
Administrative Coordinator
Prospero Teaching
07.2022 - 12.2022
- Coordinated managements' itinerary and appointments and streamlined scheduling procedures
- Spearheaded presentations, reports and special projects in support of organizational goals
- Improved office operations by enhanced client correspondence, record tracking and data communications
- Recruited and interviewed clients to enhance business growth
- Prepared detailed documents and reports in adherence administrative processes
- Exceeded weekly KPI goals.
Operations Supervisor
Nodo Restaurant
09.2019 - 07.2022
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Performed staff management, task allocation and materials coordination duties to surpass business goals
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Delivered positive customer experiences by implementing effective quality assurance practices.
Mental Health Support Worker
Progress Place
10.2019 - 04.2020
- Provided mental health support services to members and families
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counselling support
- Gathered community resources and coordinated referrals to obtain services
- Enhanced counselling services with multifaceted approach incorporating multiple disciplines
- Presented social programs to educate community and improve participation in counselling services.
Education
Bachelor of Arts: Social Work, Psychology Minor -
Ryerson University
Toronto, Ontario04.2021
Skills
- Workload Management; punctuality, organization, delegation and goal setting
- Database and Client Management Systems
- Appointment Coordination and Scheduling
- Customer Service/Client Correspondence
- Multidisciplinary Collaboration
- Staff Training/Management
- Problem-Solving/Relationship Building
- Microsoft Office (Teams, Word, Excel,Powerpoint)
- Bilingual: English and Russian
Timeline
Corporate Receptionist/Administrative Assistant
Citco Canada Inc.
12.2022 - Current
Administrative Coordinator
Prospero Teaching
07.2022 - 12.2022
Mental Health Support Worker
Progress Place
10.2019 - 04.2020
Operations Supervisor
Nodo Restaurant
09.2019 - 07.2022
Bachelor of Arts: Social Work, Psychology Minor -
Ryerson University
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