Polina Neidbal
Ottawa,ON
Summary
Dynamic professional with a proven track record at Cornea Center of Ottawa, adept at implementing systems to enhance patient service and managing intricate workflows. Renowned for exceptional attention to detail and intercultural communication skills. Demonstrated ability to streamline operations, achieving significant improvements in efficiency and customer satisfaction. Expert in administrative management and a committed team player, valued for work ethic and loyalty.
Overview
25
25
years of professional experience
Work History
Medical Office Administrator
Cornea Center of Ottawa (Dr. P. Agapitos)
12.2015 - 06.2025
- Administration of the busy Ophthalmological practice.
- Proactively building and implementing systems and processes to deliver exceptional patient service.
- Managing patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments, surgeries and procedures.
- Scheduling surgeries, appointments and minor procedures, maintaining documentation, OR booking (Epic).
- Overview and transferring medical records to other physicians upon request.
- Processing payments for OHIP and uninsured services.
- Patients pre-testing, Visual Fields, OCT imaging, reception desk duties.
- Managing inventory, performing routine equipment maintenance checks.
General Assistant
"The Silver Rose"
03.2013 - 12.2015
- Improved communication between the design team and clients by creating visual aids to showcase proposed concepts.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Maintained an effective and well-organized office and production environment.
- Proceeding orders and payments.
- Preparing invoices, maintaining required inventory.
Assistant to the Creative Director
"Bloomex" Canada
12.2007 - 02.2009
- Supported the Creative Director in managing project timelines, ensuring timely delivery of high-quality work.
- Assisting in directing the creative vision of the company's existing and new projects.
- Maintaining and expanding the company's website structure, graphic style, databases and content guides.
- Preparing monthly reports for the senior management.
- Organizing business meetings and exhibitions.
Production Manager
"Bloomex" Canada
12.2006 - 01.2008
- Management of the busy floral production in the Ottawa area.
- Established and implemented policies and procedures for new business services.
- Planning and controlling budget.
- Communications with customers and suppliers.
- Resolved issues quickly to maintain productivity goals.
- Recruiting and training staff.
Instructor
Junior Achievement of the Waterloo Region
04.2006 - 07.2006
- Delivered individualized learning business programs for elementary school students.
- Assessing students, preparing presentations, writing reports.
- Planning and organizing daily operations.
New Product Development Director Assistant
TVMK (Tallinn Plywood and Furniture Company)
08.2000 - 09.2004
- Provide excellent executive support to the senior management.
- Handing relations with representatives of the larger business corporations (IKEA Trading und Desing AB, Hobby Hall OY, Lion Home Decor Products. Inc, CARL GmbH and etc)
- Assisted marketing and R&D departments to develop and implement marketing strategies to expand international market share.
- Prepared and administered meetings, prepared documentation, and managed logistics and travel accommodations.
- Communicated with bussines customers and suppliers.
- Prepared market outlooks, briefings and co-operation agreements.
Education
Medical Administration
Algonquin College
Ottawa, None05-2016
Financial Planning
Wilfrid Laurier University
Waterloo, ON05-2006
MBA - Economics
Tallinn Technical University
Tallinn, Estonia09-2002
BBA - International Business
Estonian Business School
Tallinn, Estonia05-2000
Skills
- Experience in serving internal and external clients with a high level of attention to detail and capability
- Serving customers of all ranks in the intercultural environment with responsibility and respect
- Known and appreciated for work ethic, tact and loyalty
Languages
English
Full Professional
French
Professional Working
Estonian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Medical Office Administrator
Cornea Center of Ottawa (Dr. P. Agapitos)
12.2015 - 06.2025
General Assistant
"The Silver Rose"
03.2013 - 12.2015
Assistant to the Creative Director
"Bloomex" Canada
12.2007 - 02.2009
Production Manager
"Bloomex" Canada
12.2006 - 01.2008
Instructor
Junior Achievement of the Waterloo Region
04.2006 - 07.2006
New Product Development Director Assistant
TVMK (Tallinn Plywood and Furniture Company)
08.2000 - 09.2004
Medical Administration
Algonquin College
Financial Planning
Wilfrid Laurier University
MBA - Economics
Tallinn Technical University
BBA - International Business
Estonian Business School
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