Summary
Overview
Work History
Education
Skills
Timeline
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Polina Arkhanhelska

Calgary,AB

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

6
6
years of professional experience

Work History

Sales Associate

Value Village
03.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Case Store
05.2020 - 11.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Waitress

Picolo
08.2018 - 03.2020
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

School #2
Nova Kakhovka, Ukraine
06-2010

Skills

  • Exceptional customer service
  • Sales expertise
  • Service-oriented
  • Positive and professional
  • Organization
  • Multitasking
  • Reliability

Timeline

Sales Associate

Value Village
03.2024 - Current

Sales Associate

Case Store
05.2020 - 11.2023

Waitress

Picolo
08.2018 - 03.2020

High School Diploma -

School #2

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Polina Arkhanhelska