Customer Service Associate
Grand Alarms Ltd.
07.2024 - 11.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Assigned and scheduled technicians, controlled the completion of the process, gathered feedback on satisfaction and prepared invoices for suppliers.
