Summary
Overview
Work History
Education
Skills
Languages
Details
Timeline
Generic

Poliana Medeiros

Toronto,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

13
13
years of professional experience

Work History

Bar Server

MSC Cruise ships
11.2022 - 06.2023
  • Provided exceptional customer service by promptly greeting and serving guests in a friendly and professional manner
  • Utilized bartending skills to prepare and serve a variety of beverages
  • Engaged with customers and provided recommendations to enhance their experience and selling beverage packages
  • Utilized multitasking skills to handle a high volume of orders and ensure timely service
  • Maintained cleanliness and organization in the bar area, adhering to safety and sanitation regulations.

Finance operator

Alfa Bank
04.2011 - 04.2020
  • Developed strong relationships with clients, resulting in increased business and referrals.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Communication
  • Clearer management, with analysis of financial data that is essential for planning and decision making;
  • Creation of historical data for future analysis and comparisons (financial database) database);
  • Organization;
  • Increased in the company's financial portfolio;
  • Achievement of monthly targets;


Financial Assistant

Rouparia A&L
03.2010 - 12.2010
  • Reconciled statements and accounts and resolved variances.
  • Managed accounts payable processes, ensuring prompt payment of invoices while avoiding duplicate payments or late fees.
  • Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.


Education

Bachelor of Arts - Business Administration

Santa Helena University
Brazil
11.2013

Academic Purposes Program Level 8. - English Language Development (ESL)

George Brown College
Toronto, ON
06.2023

English Language - English Language

Hansa Language Centre Toronto
10.2017

English Language - English Language

Language School OHC Miami
Miami FL
12.2021

Skills

  • Customer service
  • Multitasking
  • Communication
  • Teamwork
  • Fast learner
  • Problem-solving
  • Microsoft Office
  • Administrative role
  • Multitasking efficiency
  • Salesmanship
  • Excellent customer service

Languages

English
Portuguese
Spanish

Details

Experienced bank server with solid experience in customer service and teamwork. Skilled at multitasking, problem-solving and communication. Highly motivated to make a positive impact. A proactive and adaptable professional with a passion for delivering exceptional customer service. I look forward to utilizing my skills and experience in a dynamic and challenging environment. Ability to learn quickly, be hardworking and highly motivated. With a solid foundation in communication, multitasking and customer service. Proven ability in Microsoft Office, teamwork and communication. Proficient in General English and A1 Spanish.

Timeline

Bar Server

MSC Cruise ships
11.2022 - 06.2023

Finance operator

Alfa Bank
04.2011 - 04.2020

Financial Assistant

Rouparia A&L
03.2010 - 12.2010

Bachelor of Arts - Business Administration

Santa Helena University

Academic Purposes Program Level 8. - English Language Development (ESL)

George Brown College

English Language - English Language

Hansa Language Centre Toronto

English Language - English Language

Language School OHC Miami
Poliana Medeiros