Pénélope Michel

Medical clerk

• Coordinate and book medical appointments for patients, ensuring transportation is arranged as needed to support continuity of care.
• Transcribe medication orders with high attention to detail to ensure patient safety and avoid prescription errors.
• Maintain constant communication with physicians to support timely and accurate updates to patient care plans.
• Respond promptly to urgent inquiries from nursing staff regarding new or critical orders.
• Manage incoming calls to the unit, triaging priorities and relaying messages effectively.
• Perform patient transfers between units, including documentation and coordination with clinical teams.
• Support emergency protocols by arranging urgent transfers for deteriorating patients do the ER.
• Organize, file, and manage patient records and documentation in accordance with privacy and confidentiality standards.
• Prepare, print, and distribute daily patient and staffing lists for clinical operations.
• Collaborate closely with allied health professionals (social workers, physiotherapists, occupational therapists) to support discharge planning and continuity of care.
• Assist in planning and preparing for patient discharges, ensuring all steps are completed and communicated clearly.
• Execute various downtime procedures during system outages, maintaining workflow efficiency.
• Support clerical operations by ensuring charts are complete, updated, and accurately maintained.

• Prepared and served meals in compliance with health and safety regulations.
• Maintained cleanliness of units ensuring a welcoming environment for patients and visitors.
• Collaborated with kitchen staff to streamline food preparation processes and improve service efficiency.
• Trained new staff on food handling procedures and customer service standards to enhance team performance.
• Managed food/gavage inventory on care units

Unit Support

• Ensured patients felt supported and engaged.
• Organized online sessions for family communication.
• Managed call bell responses effectively.
• Ensured proper care and cleanliness of patient laundry.
• Support the nursing staff
• Welcome new admissions
• Transfer patients between rooms
• Distribute PPE (Personal Protective
  Equipment) on the unit
• Enhanced patient care by aiding during meals.

Meal helper

• Supported patients with meal assistance.
• Provided tube feeding services, water distribution, and ice replenishment.
• Facilitated meal distribution for nursing personnel.