P. Michael Ramey

• Streamlined support processes for increased efficiency and reduced response times.
• Identified trends in support requests, recommending product improvements to reduce recurring issues.
• Established strong relationships with clients through consistent communication and proactive updates on issue resolution progress.
• Managed high-priority cases with diligence, ensuring minimal disruption for affected clients or users.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.

From the time I was 14 years old ( with a work permit), I maintained full or part-time employment depending on my school schedule. I started with labour jobs, worked my way up to skilled labour positions, and my last few endeavors where summer Lab jobs on the campuses I attended.