PRECIOUS OSAYANDE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
Royal Bank of Canada
2023.05 - 2024.02
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Identified and flagged over 100 suspicious transactions daily, contributing to the prevention of potential losses.
- Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
Contact Centre Representative
TD Bank
2021.09 - 2023.05
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Served as a mentor to junior team members, resulting in 6% increase in their productivity.
Sales Associate
Footlocker
2018.12 - 2020.03
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Implemented upselling techniques, resulting in a 20% increase in average transaction value
Education
Honours Bachelor of Arts - Forensic Psychology
Ontario Tech University
Oshawa, ONSkills
- Proficient in SPSS, SQL and Microsoft Office
- Data Entry
- Data Analysis
- Cash Handling
- Transaction monitoring
- AML Compliance
- Verbal and written communication
- Listening and Comprehension
- Customer Service
Volunteer Experience
Oct 2023 - Present
Administrative Assistant
FMD Accounting, Toronto, ON
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Certifications
ACAMS: Anti-Money Laundering (AML) Foundations - In Progress
Timeline
Fraud Analyst
Royal Bank of Canada
2023.05 - 2024.02
Contact Centre Representative
TD Bank
2021.09 - 2023.05
Sales Associate
Footlocker
2018.12 - 2020.03
Honours Bachelor of Arts - Forensic Psychology
Ontario Tech University