Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certifications
Timeline
Generic

PRECIOUS OSAYANDE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Fraud Analyst

Royal Bank of Canada
05.2023 - 02.2024
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Identified and flagged over 100 suspicious transactions daily, contributing to the prevention of potential losses.
  • Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.

Contact Centre Representative

TD Bank
09.2021 - 05.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Served as a mentor to junior team members, resulting in 6% increase in their productivity.

Sales Associate

Footlocker
12.2018 - 03.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Implemented upselling techniques, resulting in a 20% increase in average transaction value

Education

Honours Bachelor of Arts - Forensic Psychology

Ontario Tech University
Oshawa, ON

Skills

  • Proficient in SPSS, SQL and Microsoft Office
  • Data Entry
  • Data Analysis
  • Cash Handling
  • Transaction monitoring
  • AML Compliance
  • Verbal and written communication
  • Listening and Comprehension
  • Customer Service

Volunteer Experience

Oct 2023 - Present

Administrative Assistant

FMD Accounting, Toronto, ON  

  • Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
  • Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Certifications

ACAMS: Anti-Money Laundering (AML) Foundations - In Progress

Timeline

Fraud Analyst

Royal Bank of Canada
05.2023 - 02.2024

Contact Centre Representative

TD Bank
09.2021 - 05.2023

Sales Associate

Footlocker
12.2018 - 03.2020

Honours Bachelor of Arts - Forensic Psychology

Ontario Tech University

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PRECIOUS OSAYANDE