Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PLANGNAN AMTU

Toronto

Summary

Customer Service Representative with 5+ years’ experience in a high-volume, fast-paced environment, possessing superior interpersonal, verbal, and written communication skills. Able to operate with speed, agility, and accuracy while multitasking, toggling between multiple systems, and maintaining attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lekki Gardens Estate Limited
01.2022 - 08.2023
  • Handled an average of 80 calls, 40 emails, and 20 chats per day, maintaining an average handling time of 5 minutes per interaction
  • Maintained a 98% customer satisfaction rate based on post-call survey results
  • Logged an average of 30 customer interactions per hour into the CRM system with 99% accuracy
  • Resolved an average of 90% of customer inquiries and complaints on the first interaction, exceeding the department's target of 85%
  • Achieved and exceeded monthly performance-based targets, including call quality, adherence, and customer satisfaction scores, for four consecutive months
  • Analyzing and interpreting Customer requests and translating those requests into requirements that meet our customer’s desired outcomes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Executive Assistant to the CEO

Azonchi DKT
01.2019 - 09.2021
  • Served as the liaison between executives, employees, clients, and other external partners
  • Prepared and presented monthly reports to senior management, analyzing financial data, and highlighting areas for cost savings
  • Managed accurate and timely movement of information
  • Reduced office expenses by 15% through efficient management of office supplies and negotiation with vendors
  • Updated and maintained the company database with over 5000 records, achieving 99% accuracy
  • Managed executives' schedules and arranging appointments
  • Organized and managed 10 in-house and external events, ensuring smooth execution and positive feedback from attendees.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Administrative Assistant

Morie Limited
01.2017 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Education

B.Sc. Economics -

Babcock University
06.2015

Skills

  • Microsoft Office Suite
  • Customer Retention
  • Time Management
  • Excellent Communication
  • Quality Assurance
  • Zendesk, Google Office
  • Project Management
  • Consultative Sales
  • Scheduling
  • Product Knowledge
  • Data Entry
  • Call Management
  • Report Generation
  • Shipping Procedures Understanding
  • Customer Relationship Management (CRM)
  • Asana CRM System Proficiency

Certification

NEW HORIZON PROGRAM – Microsoft Packages, Customer Relationship Management, and Project Management (Certificate of Completion)

Timeline

Customer Service Representative

Lekki Gardens Estate Limited
01.2022 - 08.2023

Executive Assistant to the CEO

Azonchi DKT
01.2019 - 09.2021

Administrative Assistant

Morie Limited
01.2017 - 11.2018

B.Sc. Economics -

Babcock University

Similar Profiles

CREATE PROFILE
PLANGNAN AMTU