Piyush Mugrai
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
DUAL PROPERTIES NIGHT AUDITOR
MARRIOTT INTERNATIONAL
CALGARY, AB
05.2023 - 12.2023
- Verify accuracy of financial documents and postings
- Record and analyze computerized financial information
- Conduct audits of financial and payroll records
- Provide exceptional customer service, addressing concerns promptly and professionally
- Maintain accurate records and reports related to front desk operations.
NIGHT MANAGER ON DUTY
FOUR POINTS SHERATON BY MARRIOTT
Cambridge, Ontario
09.2021 - 04.2023
- Managed daily sales and assisted in revenue optimization strategies
- Developed rate strategies for date, month, and year
- Checked guests in/out, made reservations, and provided concierge services
- Oversaw cash transactions and provided concierge services to guests
- Maximized team performance through monitoring and mentoring.
RETAIL SALES MANAGER
PETRO CANADA
Dorchester, Ontario
08.2019 - 08.2021
- Managed day-to-day staffing and handled scheduling for all store employees and give Training to New Hires
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
INTERN | FRONT DESK ASSOCIATE
THE BEST WESTERN
London, Ontario
08.2019 - 12.2019
- Check guests in and out of their rooms
- Make recommendations for activities and Arrange Transportation.
FRONT OFFICE ASSOCIATE
HOTEL DOWNTOWN
Jalandhar, Punjab, INDIA
01.2018 - 06.2018
- Scheduling and confirming appointments, meetings, and activities
- Greeting and aiding visitors in a professional and polite manner.
INTERN | FRONT OFFICE
HOTEL RADDISON
Jalandhar, Punjab, INDIA
01.2017 - 06.2017
- Ensured that the Front Desk was working smoothly and efficiently
- Sets a positive example for guest relations.
Education
Post-Baccalaureate Diploma - Hospitality and Tourism Operations Management
Fanshawe College of Applied Arts and Technology
08.2020
Bachelor’s Degree - Hospitality Management
Chandigarh University
09.2018
Skills
- Customer Service
- Guest Relations
- Data Analysis
- Business Intelligence
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Property Management Systems (Lightspeed, fosse)
- Multitasking
- Problem Solving
- Communication
- Organizational Skills
- Service Excellence
- Sales and Upselling
- Reservation Management
- Front Desk Operations
Accomplishments
- FIRST AID AND CPR
- CLASS 4 LICENCE WITH Q ENDORSEMENT
- MICROSOFT EXCELL BY UDEMY
- PROSERVE
- SAFETY AND HAZARD
Timeline
DUAL PROPERTIES NIGHT AUDITOR
MARRIOTT INTERNATIONAL
05.2023 - 12.2023
NIGHT MANAGER ON DUTY
FOUR POINTS SHERATON BY MARRIOTT
09.2021 - 04.2023
RETAIL SALES MANAGER
PETRO CANADA
08.2019 - 08.2021
INTERN | FRONT DESK ASSOCIATE
THE BEST WESTERN
08.2019 - 12.2019
FRONT OFFICE ASSOCIATE
HOTEL DOWNTOWN
01.2018 - 06.2018
INTERN | FRONT OFFICE
HOTEL RADDISON
01.2017 - 06.2017
Post-Baccalaureate Diploma - Hospitality and Tourism Operations Management
Fanshawe College of Applied Arts and Technology
Bachelor’s Degree - Hospitality Management
Chandigarh University
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