Piyush Kumar
Brampton,Canada
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving customer objectives with consistency. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
6
6
years of professional experience
Work History
Food & Service Supervisor
Filmy Tadka
12.2023 - 10.2024
- Supervising team members, coordinating the workflow and deploying the assigned task, portioned food
- Establishing methods to work Schedule
- Maintaining documentation for wastage, stock, repairs and sales
- Training new employees for job duties, and sanitation and safety procedure
- Create and place an order for the restaurant
Dispatcher
Fleetex Transport LTD
07.2023 - 12.2023
- Creating all ACI and ACE emanifests
- Coordinate operations with customers and drivers to ensure that goods are delivered on time
- Handling phone calls, Emails and WhatsApp messages
- Tracking loads and give update to customers
- Receiving emergency and non- emergency call from people in potential danger
- Manage the calls by ensuring that proper response teams will be there to take care of them, while also maintaining confidentiality throughout all interactions
Dispatcher
Day to Day Logistics
05.2022 - 06.2023
- Make paperwork ready for all teams (Drivers) departing from Yard
- Handling phone calls, Emails and WhatsApp messages and provide update about loads to customers and drivers
- Creating in-bond manifests for short haul drivers
- Receiving emergency and non- emergency calls from people in potential danger and doing service calls in case of truck and trailer down
Web Designer
Creative Monk
06.2018 - 02.2021
- Designed complete Fully dynamic and fully mobile responsive website for clients
- Setup meetings with clients, understand their requirement and provide them best and most affordable website according to their need
Education
Post-Graduation - Computer Software and Database Development
Lambton College
North York, Toronto12.2022
Bachelor's Degree - B-Tech (Computer Science Engineering)
Kurukshetra University
KUK, Haryana12.2018
Skills
- Complaint resolution
- Administrative support
- Customer service
- Understanding Customer Needs
- MS Office
- HTML
- CSS
- SQL
- WordPress
- Staff supervision
- Staff leadership
- Greeting and seating guests
Technicalexpertise - Skillsandtools
- Complaint resolution
- Administrative support and customer service
- Understanding Customer Needs
- MS Office (Word, Excel, PowerPoint)
- Computer Languages (HTML, CSS, SQL)
- Content Management System (WordPress)
Languages
Hindi
English
Punjabi
Timeline
Food & Service Supervisor
Filmy Tadka
12.2023 - 10.2024
Dispatcher
Fleetex Transport LTD
07.2023 - 12.2023
Dispatcher
Day to Day Logistics
05.2022 - 06.2023
Web Designer
Creative Monk
06.2018 - 02.2021
Bachelor's Degree - B-Tech (Computer Science Engineering)
Kurukshetra University
Post-Graduation - Computer Software and Database Development
Lambton College
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