Piyush Kumar

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Elite Residential Concierge Inc.| Oct 2023 - Present

Provided security and assistance in a residential or commercial setting. Key duties included monitoring premises, verifying visitor credentials, and controlling access points. Conducted regular patrols, responded to emergencies, and maintained incident reports. Assisted residents and visitors with inquiries, directions, and services. Ensured a safe and welcoming environment through strong observational, communication, and customer service skills.

The Beer Store| Permanent Part-time| Mar 2023 - Present

Handled customer transactions efficiently and accurately. Key duties included processing payments, issuing receipts, and providing excellent customer service. Managed cash drawer, performed daily reconciliations, and assisted with returns and exchanges. Maintained a clean and organized checkout area, and resolved customer inquiries and issues promptly. Demonstrated strong attention to detail, communication, and problem-solving skills.

Page3News| May 2024 - Present| Volunteer work

Proven track record of delivering compelling news stories under tight deadlines, with a focus on accuracy, integrity, and insightful analysis. Skilled in researching, interviewing, and editing, with a strong understanding of digital media platforms and audience engagement strategies.