Piyush Kharbanda
Brampton,Canada
Summary
A self-motivated individual who is open to challenge to competitions while providing a positive work environment to the organization. Optimistic and personable individual who enjoys meeting new people. Strong presentation skills and a real go-getter. Strongly open to meet new associates and clients with the ability to solve problems. Highly skilled in hands-on applications such as MS Office and QuickBooks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
IO Solutions
Brampton, ON
08.2023 - Current
- Answered incoming customer inquiries via telephone and email.
- Provided customers with product and service information.
- Resolved customer complaints in a timely manner.
- Developed and maintained positive customer relationships.
- Assisted customers with billing questions or payment issues.
- Identified customer needs and determined appropriate solutions.
Production Associate
TC Transcontinental
Vaughan, ON
04.2023 - 07.2023
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Performed routine maintenance on equipment used in the production process.
- Operated automated machines used in the assembly line according to established procedures.
- Ensured compliance with company policies and governmental regulations at all times.
WAREHOUSE ASSOCIATE
FGL Sports ltd.
Mississauga, ON
08.2022 - 03.2023
- Select, palletize and convey product to staging area for shipment to customers
- Meet company Productivity and Accuracy goals to ensure excellent customer service
- Wrap pallets by machine or hand to ensure stability
- Load outbound shipments in a way so that they are stable to ensure safety and avoid product damage.
- Maintained accurate inventory records through manual and computerized systems.
SHIFT SUPERVISOR
Moulton Security
Ottawa, ON
02.2021 - 10.2021
- Access control for the facility/Area
- Patrolling and following protocols as per the post orders
- Manage the movement of guests at various points throughout the property
- Ability to manage conflicts and incidents and to deescalate
- Specific duties performed and essential functions.
- Monitored staff performance to ensure quality standards were met.
NIGHT AUDITOR
Cartier Place Suite Hotel
Ottawa, ON
12.2021 - 06.2022
- Ensure the maintenance of professional financial standards throughout the hotel
- Undertake a review of end-of-day takings against logged reports
- Edit all reports to ensure accuracy and full completion
- Investigate any anomalies found between daily reports and takings
- Close guest accounts at time of check out and ascertain satisfaction
- In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- Arrange cash and currency in safe manner and count the money in the safe daily.
Delivery Driver
Fed Ex
Ottawa, ON
11.2021 - 03.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
SHIFT SUPERVISOR
TIM HORTONS
Ottawa, ON
04.2019 - 02.2021
- Leads By Example And Demonstrates The Importance Of Treating Every Team Member And Guest With Respect
- Encourages An Exciting And Fun Work Environment While Motivating Team Members To Meet Goals
- Trains, Orientates And Monitors New Team Members
- Responds To Guest Service Complaints In A Timely Manner, Resolving Problems And Turning Potentially Negative Situations Into Positive Situations
- Completes All Required Shift Documentation (E.G
- Records Waste, Mgr
- Walk Thru, Store Checklist Etc.)
- Ensures Health And Safety Policies Are Followed During The Shift Including Documentation And Reporting Of Any Work Related Injuries Or Accidents.
FRONT DESK
G4S Secure Solutions
Toronto, ON
06.2017 - 04.2019
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Answered the phone by the second ring and greeted callers enthusiastically
- Operated communications equipment
- Maintained account records
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
SECURITY OFFICER
Casa Loma
TORONTO, Ontario
09.2017 - 11.2017
- Inspected equipment, structures and materials to identify the cause of errors and defects
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Detected suspicious activities and watched for criminal acts and rule infractions
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Secured all doors in the office and main building after hours
- Denied entrance to the building to unauthorized persons.
CLIENT ADVISOR
Kharbanda & Co
Chandigarh, India
04.2016 - 12.2016
- Assisted customers in depositing and withdrawing cash
- Opened new accounts according to laid down rules and guidelines
- Informed and suggested new banking products to customers
- Participated in marketing and awareness campaigns in the bank to create an enlarged customer base
- Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase
- Asked appropriate open-ended questions to discover prospects' needs and requirements
- Researched and customized service proposals for clients
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
Education
High School Diploma - Business Accounting
Centennial College - Progress Campus
01.2018
Skills
- Time management
- Cash handling
- File management
- Word processing
- Problem-solving skills
- Decision-making abilities
- Documentation
- Meetings and presentations
- Accounts payable and receivable
- Employee interaction
- Public speaking
- Decision-making
- Customer service
Certification
- CPR and First Aid Certificate
- Microsoft Office Specialist
- Quick books
Self Analysis
- Children worship service coordinator at Saint Thomas More Parish
- Serving the community at ISKCON
- Centennial College
References
References available upon request.
Timeline
Inbound Customer Service Representative
IO Solutions
08.2023 - Current
Production Associate
TC Transcontinental
04.2023 - 07.2023
WAREHOUSE ASSOCIATE
FGL Sports ltd.
08.2022 - 03.2023
NIGHT AUDITOR
Cartier Place Suite Hotel
12.2021 - 06.2022
Delivery Driver
Fed Ex
11.2021 - 03.2022
SHIFT SUPERVISOR
Moulton Security
02.2021 - 10.2021
SHIFT SUPERVISOR
TIM HORTONS
04.2019 - 02.2021
SECURITY OFFICER
Casa Loma
09.2017 - 11.2017
FRONT DESK
G4S Secure Solutions
06.2017 - 04.2019
CLIENT ADVISOR
Kharbanda & Co
04.2016 - 12.2016
High School Diploma - Business Accounting
Centennial College - Progress Campus
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