Piyush Kashyap
Thunder Bay,ON
Summary
Patient Service Associate at Etobicoke General Hospital with expertise in patient education and healthcare navigation. Demonstrated success in regulatory compliance and customer service, effectively guiding patients through complex insurance processes. Committed to enhancing patient care and building strong relationships within the healthcare community.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Etobicoke General Hospital
Etobicoke
04.2023 - Current
- Guided patients through insurance verification, prior authorizations, and billing inquiries.
- Provided information on treatment plans, resources, and follow-up care as directed by clinical teams.
- Maintained patient rooms and and assisted nurses
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.
- Educated patients on available programs, including financial support and medication access.
Human Resources and Staffing Intern
RANDSTAD CANADA
Toronto
05.2024 - 08.2024
- Assisted in sourcing, screening, and scheduling interviews.
- Helped prepare materials and coordinate orientation sessions.
Sales and Market Analyst
MICRO LABS PVT. LTD.
Chandigarh
08.2021 - 08.2022
- Recruited and trained new sales representatives and made it to the salesperson for the year 2021 with excellent last quarter sale
- Developed and maintained relationships with key medical professionals to increase sales of products.
- Prepared reports on territory performance, competitor activities, and market conditions.
- Performed competitive analysis by researching competitors' products, services, and prices.
Pharmaceutical Assistant Intern
Apollo pharmacy
Ludhiana
05.2019 - 04.2020
- Assisted pharmacists with preparation and dispensing of medications to patients.
- Managed inventory through monitoring stock levels and placing timely orders.
- Provided customer service by promptly addressing questions and concerns.
- Ensured accurate medication labeling and compliance with all regulations.
- Supported pharmacy team in maintaining a clean, organized workspace.
Education
Post - Graduate Diploma - Business Management
HUMBER COLLEGE
Toronto08.2024
Bachelor's - Pharmacy
P.C.T.E GROUP OF INSTITUTES
Ludhiana07.2017
Skills
- Customer service
- Communication skills
- Persuasive skills
- Leadership
- Product Knowledge
- Customer relationship
- Human Resources
- Project Management
- Organizational skills
- Business analytics
- Microsoft Office
- Marketing
- Customer Communication
- Patient education
- Health insurance navigation
- Regulatory compliance
- Healthcare
- Medical records management
- Medical terminology
- Medical services administration
Languages
English Fluent, Hindi Fluent, Punjabi Fluent
References
References available upon request
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Human Resources and Staffing Intern
RANDSTAD CANADA
05.2024 - 08.2024
Patient Service Associate
Etobicoke General Hospital
04.2023 - Current
Sales and Market Analyst
MICRO LABS PVT. LTD.
08.2021 - 08.2022
Pharmaceutical Assistant Intern
Apollo pharmacy
05.2019 - 04.2020
Post - Graduate Diploma - Business Management
HUMBER COLLEGE
Bachelor's - Pharmacy
P.C.T.E GROUP OF INSTITUTES
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