Piyush Joshi
Mississauga
Summary
Experienced Security Team Lead specializing in healthcare security, emergency response, and conflict resolution. Proven ability to manage high-risk situations, train teams, and enforce protocols in fast-paced environments like Humber River Hospital. Skilled in de-escalation, Use of Force, and emergency code response, with a background in customer service enhancing public interaction skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Team Lead
Regal Security INC
05.2023 - Current
- Lead a team in mental health ward and ER, responding to Code Whites, violent outbreaks, and mental health crises.
- De-escalate aggressive patients using verbal techniques and Use of Force certification when necessary.
- Train officers on hospital protocols, patient restraint guidelines, and emergency codes.
- Collaborate with nurses to develop security plans for high-risk patients.
- Document incidents with detailed reports for hospital administration.
Tactical Security Officer
CNE Casino
07.2023 - 09.2023
- Continuously observe gaming areas, entrances, and surveillance feeds to identify suspicious behavior or potential security threats.
- Respond swiftly and effectively to emergencies, altercations, or disturbances, ensuring the safety of patrons and staff while minimizing disruption to casino operations.
- Monitor access points, verify identification, and conduct routine patrols of the premises to maintain a secure environment.
- Enforce rules, regulations, and legal requirements related to gaming operations, ensuring compliance and reporting violations to supervisors or law enforcement as needed.
Sales Executive & Cashier
TRENDS (Retail Store)
05.2022 - 02.2023
- Resolved customer complaints using patience and conflict resolution skills
- Managed high-volume transactions with attention to detail
- Maintained a secure and orderly store environment by monitoring customer activity and responding promptly to potential shoplifting or disturbances.
Education
Business Management
Niagara College
Toronto, ON12-2024
Skills
✔ Security Leadership – Supervising teams in healthcare/mental health settings
✔ Emergency Response – Hands-on experience with Code Whites, violent situations, and ER threats
✔ De-escalation & Use of Force – Certified in Non-violent intervention and physical restraint techniques
✔ Incident Reporting – Documenting security breaches, patient risks, and team performance
✔ Customer Service – Retail experience in diffusing conflicts and managing stressed individuals
Certification
- Valid Security License
- COVID Double Vaccinated
- Valid Certification in First Aid, CPR and AED
- Use of Force
Timeline
Tactical Security Officer
CNE Casino
07.2023 - 09.2023
Security Team Lead
Regal Security INC
05.2023 - Current
Sales Executive & Cashier
TRENDS (Retail Store)
05.2022 - 02.2023
Business Management
Niagara College
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