Piyush Gupta
Hamilton,ON
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Solution Architect
Evertz Microsystems
Burlington, Canada
01.2024 - 10.2024
- Acted as the main point of contact for global clients, gathering their needs, explaining solutions, and ensuring clear communication throughout the project.
- Provided guidance to customers and internal teams, ensuring solutions were tailored to client requirements, and delivered smoothly.
- Managed detailed project documentation, including customer requirements, solution plans, updates, and post-implementation reports.
- Collaborated across departments (technical, sales, support) to resolve client issues quickly, and deliver excellent service.
- Balanced technical problem-solving with customer service, ensuring clients felt supported, informed, and satisfied.
- Exhibited strong organizational skills by prioritizing tasks and managing tight deadlines.
Addressed multiple client requests simultaneously, ensuring consistent service quality.
Streamlined task management processes to enhance responsiveness and efficiency.
Met project deadlines by effectively balancing various client demands.
Test Technician
Evertz Microsystems
Burlington, Canada
02.2019 - 01.2024
- Communicated directly with customers to explain technical issues and testing outcomes in a clear, professional manner.
- Handled detailed administrative tasks, including documenting test procedures, maintaining accurate records, and preparing reports.
- Collaborated with internal teams to resolve customer issues quickly and efficiently, ensuring excellent client satisfaction.
- Applied strong attention to detail and time management to meet deadlines and ensure high-quality work under pressure.
- Developed problem-solving skills by identifying technical issues and coordinating solutions, balancing technical precision with customer needs.
Education
B.COM -
Kurukshetra University
M.C.A -
Kalinga University
Skills
- Statistical analysis
- Safety procedures
- Inspections and audits
- Critical thinking
- Technical writing
- Reporting and documentation
- Training and development
- Global communication and coordination
- Computer skills
- Data management
- Supervision
- Staff mentoring
- Reliable and trustworthy
- Relationship building
- Team building
- Friendly, positive attitude
- Customer service
- Time management
References
Available upon Request
Certification
- TICO - Travel Counsellor
- Google - The Fundamental of Digital Marketing
Timeline
Solution Architect
Evertz Microsystems
01.2024 - 10.2024
Test Technician
Evertz Microsystems
02.2019 - 01.2024
B.COM -
Kurukshetra University
M.C.A -
Kalinga University
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