Piyush Garg
Stoney Creek,ON
Summary
Hi I am Piyush, Proven IT Help Desk Technician at Sheridan College - Davis Campus, adept in remote support and user support, enhanced customer satisfaction through efficient problem-solving. Skilled in equipment calibration and technical report writing, demonstrating exceptional mentoring abilities and a commitment to quality control. Achieved significant improvements in operational efficiency and support service quality. Focused professional skilled in equipment inspection and calibration. Adheres to technical specifications to meet standard maintenance requirements. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Sheridan College - Davis Campus
04.2024 - 08.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Metrology Technician
SS Metrology Solutions
08.2024 - 09.2024
- Maintained compliance with environmental standards.
- Visited customer locations to complete assignments.
- Hands On ATS 600 and Faro Focus.
- Notified customers of calibration statuses and issues.
- Troubleshot laboratory instruments using manufacturer-approved methods.
- Applied safety and electrical code regulations on every job.
- Generated leads for the company.
Kitchen Crew Trainer
McDonald's
07.2024 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Cleaned and maintained work areas, equipment and utensils.
Education
Computer And Engineering Technician Access
Sheridan College Institute of Technology And Advanced Learning
Brampton01.2025
Skills
- ISO Standards
- Equipment Calibration
- Test equipment operation
- Technical report writing
- Remote Support
- Printer setup
- Software Installation
- User Support
- Food assembly
- Quality Control
- Inventory Oversight
- Kitchen Operations
Languages
English
Professional Working
Certification
- First Aid/CPR Certified
- Licensed Security Guard
Timeline
Metrology Technician
SS Metrology Solutions
08.2024 - 09.2024
Kitchen Crew Trainer
McDonald's
07.2024 - Current
IT Help Desk Technician
Sheridan College - Davis Campus
04.2024 - 08.2024
Computer And Engineering Technician Access
Sheridan College Institute of Technology And Advanced Learning
- First Aid/CPR Certified
- Licensed Security Guard
Similar Profiles
Jiya PatelJiya Patel
Peer Academic Leader at Sheridan College - Davis CampusPeer Academic Leader at Sheridan College - Davis Campus
Armaandeep RattanArmaandeep Rattan
Voluntarily Maintenance Worker at Sheridan College - Davis CampusVoluntarily Maintenance Worker at Sheridan College - Davis Campus
Jaskaran PreetJaskaran Preet
Volunteer at Sheridan College - Davis CampusVolunteer at Sheridan College - Davis Campus